IT Systems & Network Administrator

Company Description

Founded in 2010, MEDFAR Clinical Solutions revolutionizes healthcare with our MYLE Integrated Care platform, the first web-based electronic medical record (EMR) in Quebec. Trusted by 15,000 healthcare professionals daily, we impact over 20 million patients across North America. In 2023, we proudly earned a coveted spot on Deloitte’s prestigious Fast50 and Fast500 lists, a testament to the exceptional contributions of our employees driving our success.

Join us in transforming healthcare locally and globally, as we strive to empower 500,000 care providers to reach 500 million patients by 2030.

Job Description

MEDFAR is looking for a hands-on IT Systems & Network Administrator to join its Corporate IT team in Montreal. This is a broad infrastructure role for someone who is comfortable moving between systems, networks, endpoints, cloud services and day-to-day user needs.

You will work across MEDFAR’s entities and locations to keep the environment running, improve it over time and help bring the different sites under a common Corporate IT operating model. The role mixes day-to-day support, infrastructure administration, documentation, security work and project delivery.

This is a hands-on generalist role. We need someone who can move from user or endpoint issues to systems, networking or cloud work without being limited to one specialty. The person should take ownership, document what they do and look for practical ways to reduce manual work.

What you’ll do

• Administer and support core business platforms including Google Workspace, Microsoft 365, Active Directory, Microsoft Entra ID and Azure services.
• Support the day-to-day operation of networks, systems, endpoints and cloud services across MEDFAR locations.
• Troubleshoot LAN, WAN, Wi-Fi, VPN, DNS, DHCP, Internet and general connectivity issues.
• Support firewall, switching, wireless and remote-access environments in collaboration with the rest of the IT team and external vendors where required.
• Provision, configure and maintain laptops, workstations and other user devices.
• Manage endpoint lifecycle activities including deployment, patching, software installation, encryption, local-admin access, inventory and retirement.
• Maintain accurate hardware and software asset information and support the physical management of IT equipment in the Montreal office.
• Monitor system and network health, operational alerts, logs and security events; investigate issues and escalate when appropriate.
• Perform routine system administration, maintenance, updates, backup checks and configuration changes.
• Assist with server, storage, cloud and backup operations where required.
• Participate in infrastructure and security improvement projects, including identity, endpoint management, network, cloud and access-control initiatives.
• Look for repetitive work that can be automated with scripts, APIs or built-in platform automation.
• Use MEDFAR-approved AI tools where they add value, for example during troubleshooting, log analysis, documentation or scripting. Review the output before using it and follow MEDFAR security and data-handling rules.
• Maintain clear documentation for configurations, procedures, network topology, recurring tasks and changes.
• Work with colleagues across MEDFAR’s different locations to share knowledge, improve consistency and reduce dependence on local or undocumented practices.
• Coordinate with vendors, service providers and internal stakeholders when resolving issues or implementing changes.
• Provide practical technical support to employees and help resolve issues that require deeper systems or network knowledge.

Qualifications

• 3+ years of hands-on experience in systems, network or infrastructure administration, or equivalent practical experience.
• Strong troubleshooting skills and a structured approach to diagnosing technical issues.
• Practical administration experience with Active Directory and Microsoft Entra ID.
• Experience supporting Google Workspace and Microsoft 365 environments.
• Experience with endpoint administration, device provisioning, patching, software deployment and asset management.
• Solid networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, Wi-Fi, VPNs and firewalls.
• Working knowledge of Windows endpoints and common business applications.
• Exposure to Azure or other cloud infrastructure and services.
• Good understanding of security fundamentals such as MFA, least privilege, endpoint protection, patching and incident escalation.
• Ability to create and maintain useful technical documentation.
• Looks for opportunities to automate repetitive work and has hands-on exposure to scripting, APIs or workflow automation.
• Open to using approved AI tools in day-to-day technical work, with good judgment about validation, security and sensitive information.
• Comfortable working independently when needed while contributing to a shared team environment.
• Strong communication skills and the ability to work effectively with both technical and non-technical colleagues.
• French and English proficiency. English is required because the role regularly collaborates with employees and IT colleagues outside Quebec as part of MEDFAR’s multi-site Corporate IT organization.

Nice to have

• Experience with Microsoft Intune or another endpoint-management platform.
• Experience with Sophos firewalls.
• Experience with Ubiquiti / UniFi networking.
• Hands-on scripting or automation experience with PowerShell, Python, Bash, APIs or platform-native automation.
• Exposure to infrastructure-as-code or configuration automation tools such as Terraform, Ansible, Bicep or equivalent.
• Familiarity with backup platforms, virtualization, SaaS administration or software-asset management.
• Exposure to ISO 27001, ISO 13485 or other regulated/compliance-driven environments.
• Certifications such as CompTIA Network+, Microsoft, Google, Cisco or similar are an asset but are not required.

Additional Information

Work arrangement

This is a permanent, full-time position based in Montreal. The role offers flexibility, but regular office presence is expected for hands-on management of physical IT assets, local infrastructure and onsite issues. The schedule will be based on operational needs and coordinated with the Corporate IT team.

By joining MEDFAR, you will be part of a purpose-driven organization whose product is disrupting and digitizing health care, making doctors’ and healthcare workers’ lives easier, while enabling better patient health outcomes. Becoming a MEDFARian also means having the opportunity to be part of an innovative community and working in a dynamic environment where your work will have a meaningful and tangible effect not only on your team and the business but most importantly on the healthcare industry.  

• Generous group insurance coverage as of day 1 of employment
• Break paid between Christmas and New Years
• An entrepreneurial culture of transparency, collaboration, and innovation

With offices around the world, fluency in both French and English is a must at MEDFAR. Because of the need to communicate with colleagues and/or customers in other provinces or countries, bilingualism enables us to communicate in both languages while promoting the use of French. 

At MEDFAR, we value diversity, equity and inclusion within our team. We are committed to providing a work environment where every individual feels respected and supported, regardless of their background, identity or abilities.As part of our commitment to a fair and inclusive recruitment process, we offer accommodation to candidates who request it. If you need accommodation during your interview, please let us know so that we can provide you with an adapted experience.

MEDFAR has voluntarily subscribed to an Equal Employment Opportunity Program (EEOP). We encourage applications from women, visible minorities, ethnic minorities, aboriginal peoples and people with disabilities. When applying, we invite you to complete this section, which enables us to implement our Equal Employment Opportunity Program (EEOP). Self-identification is not compulsory, but may enable you to benefit from hiring or promotion measures if you have the skills required for the job.

To better understand the self-identification process, please consult this guide.

• Department: IT
• Province: Quebec