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Rigel Networks

Tech Support Engineer

Rigel Networks Vadodara West Taluka, Gujarat, India

IT Services and IT Consulting · 201-500 employees

20 h ago
support-engineer Mid (2-5 yrs) Full-time India
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About the role

The role involves providing L1 technical support for hardware, software, and network infrastructure across Windows, Linux, and macOS environments. Responsibilities also include managing Active Directory, Microsoft 365, network connectivity, and IT asset documentation.

What they look for

Technical Support Windows Linux MacOS Active Directory Group Policy Microsoft 365 Networking CCTV Systems IT Security SSL Certificates IIS Apache Data Backup Network Monitoring IT Asset Management

Requirements

Candidates must have 2-3 years of hands-on experience in IT technical support or infrastructure roles. Proficiency in Active Directory, networking fundamentals, and experience with web hosting and security systems is required.

Full description

Job Summary

We are looking for an IT Technical Support Engineer to provide L1 technical support to end-users and manage day-to-day IT infrastructure, including hardware, software, and network-related issues. The ideal candidate will have hands-on experience supporting a mixed IT environment (Windows/Linux/macOS) in a manufacturing or small-company setup, and should be comfortable working independently with minimal supervision.

Key Responsibilities

  • Provide L1 technical support for Windows, Linux, and macOS environments.
  • Manage Active Directory (AD) — user accounts, permissions, and GPO policies.
  • Install, configure, and troubleshoot desktops, laptops, MacBooks, printers, and other peripherals.
  • Manage Microsoft 365/O365, Office applications, and other business software/tools.
  • Troubleshoot and manage Wi-Fi, routers, switches, LAN, and basic network connectivity.
  • Support CCTV systems and basic IT security infrastructure.
  • Assist with SSL certificate management and renewals.
  • Handle user onboarding/offboarding, software installation, access management, and IT asset management.
  • Host and maintain websites on IIS/Apache servers.
  • Manage data backups and ensure recovery readiness.
  • Perform network monitoring to proactively identify and resolve issues.
  • Maintain IT documentation, inventory records, and support ticket logs.
  • Escalate complex/unresolved issues to L2/L3 teams as required.

Requirements

Required Skills & Experience

  • 2–3 years of hands-on experience in an IT technical support / infrastructure support role.
  • Strong working knowledge of Windows, Linux, and macOS troubleshooting.
  • Practical experience with Active Directory and Group Policy (GPO).
  • Experience with Microsoft 365/O365 administration.
  • Basic to intermediate networking knowledge (LAN, Wi-Fi, routers, switches).
  • Experience supporting CCTV systems and general IT security setups.
  • Familiarity with SSL certificate installation/renewal.
  • Exposure to IIS/Apache web hosting.
  • Experience with backup management and network monitoring tools.
  • Prior experience in a manufacturing unit or small/mid-sized company IT setup preferred.

Desired Attributes

  • Strong troubleshooting and problem-solving ability.
  • Good communication and customer-service orientation.
  • Ability to manage multiple tickets/priorities independently.
  • Willingness to be hands-on across hardware, software, and network tasks.

Benefits

Share Resume on mycareer@rigelnetworks.com

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