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Sabenza IT & Recruitment

Sales Operations Business Analyst

Sabenza IT & Recruitment

IT Services and IT Consulting · 11-50 employees

2 d ago
Remote business-analyst Principal (10+ yrs) Full-time
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About the role

The Business Analyst will own Opportunity-to-Order improvements by mapping processes and delivering system fixes in collaboration with stakeholders. They are responsible for managing UAT, tracking improvement requests, and maintaining documentation.

What they look for

Sales Operations Business Analysis Opportunity-to-Order Process Mapping User Stories Acceptance Criteria UAT CRM Quoting Tools Stakeholder Management Salesforce CPQ Automation AI-enabled improvements

Requirements

Candidates must have proven experience in business analysis or sales operations with expertise in Opportunity-to-Order workflows. Strong skills in process mapping, CRM tools, and stakeholder management are required for this role.

Full description

This is a remote position.

Love untangling sales processes and making them run better? Do it from home. Our clients Global Business Services team needs a hands-on BA to own Opportunity-to-Order improvements across quoting, ordering and sales operations. It's fully remote from anywhere in South Africa.

What you'll do

  • Work with country and global stakeholders to find root causes and map current and future processes
  • Write clear requirements, user stories and acceptance criteria, and partner with I&T to deliver the right system fixes
  • Plan and run UAT end to end: scope, testers, data, test scripts, defects and sign-off
  • Track improvement requests through delivery, managing risks and dependencies
  • Keep documentation current and hand over cleanly to the permanent team

What you'll bring

  • Proven BA or sales operations improvement experience, and you can own delivery from day one
  • Opportunity-to-Order know-how across quoting, ordering, and the handoffs between sales, ops and tech
  • Experience with CRM and quoting tools
  • Strong requirements, process mapping and hands-on UAT skills
  • Confident stakeholder management across countries and teams

Bonus points

  • Salesforce or CPQ experience (other CRM and quoting platforms also count)
  • Multinational, shared services or global transformation background
  • Exposure to automation or AI-enabled improvements

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