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Arting Digital Private Limited

EDI Support Engineer

Arting Digital Private Limited Hyderabad, Telangana, India

Information Technology & Services · 2-10 employees

Oct 09
support-engineer Principal (10+ yrs) Full-time India
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About the role

Provide end-to-end EDI application and production support while monitoring and troubleshooting transactions. Coordinate with business users and cross-functional teams to resolve incidents and manage trading partner onboarding.

What they look for

EDI Production Support Application Support EDI Integration ANSI X12 EDIFACT XML AS2 SFTP FTP VAN Incident Management EDI Mapping Troubleshooting Trading Partner Onboarding

Requirements

Requires 8+ years of experience in EDI production and application support. Must have strong knowledge of EDI standards, communication protocols, and incident management processes.

Full description

Position - EDI Support Engineer

Location - Hyderabad

Notice Period -Immedidate joiner

Experience: 5-8 years

Mandatory Skills:

  • EDI Production/Application Support
  • EDI integration
  • EDI standard (ANSI X12,EDIFACT, XML)
  • Communication protocol (AS2, SFTP, FTP, VAN)
  • Incident Management / Production Support
  • EDI mapping

key responsibilities:

  • Provide end-to-end EDI application and production support.
  • Monitor and troubleshoot EDI transactions and integrations.
  • Resolve production incidents within SLA and perform RCA.
  • Support trading partner onboarding and EDI mapping changes.
  • Handle service requests, change requests, and deployments.
  • Monitor application health, system performance, and batch jobs.
  • Coordinate with business users, customers, and cross-functional teams.
  • Maintain support documentation and participate in on-call support.

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