Product Support Engineer (IST, North Reading, MA)

We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne companies deliver manufacturing automation across industries and applications around the world!

We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive.

Our Purpose TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Opportunity Overview

• Teradyne’s Product Support Group plays a crucial role in driving customer success by ensuring field readiness for new product launches, integrating serviceability and enhancements into product designs, and delivering exceptional service, documentation, and training.

• The Teradyne Product Support Engineering team is seeking a highly motivated, energetic, and technically driven Engineer to provide world-class support for the current and future generations of Teradyne Semiconductor Test Products.

• This role requires an in-depth knowledge of Teradyne’s product offerings and a strong desire to deliver timely solutions in an evolving customer landscape.

• Be recognized as a subject matter expert across a wide range of new and existing Teradyne platforms.

• Engage with the Product Development and NPI teams to influence and prepare new products for successful deployment to the field.

• Develop training materials and conduct training to spread knowledge to all field service engineers worldwide.

• Provide timely and accurate support to field organizations in response to a wide array of customer issues.

• Identify opportunities to use technology to improve the way that we deliver support to our customers.

• Develop and update service documentation for field installations and preventive maintenance.

• Analyze trends and identify opportunities to improve the reliability of our systems.

All About You

We seek individuals who share our passion for excellence and customer success. If you are ready to take on this exciting opportunity, take a closer look at the qualifications and skills required for the role.

• Bachelor’s degree in electrical/computer engineering.

• 8–15 years of relevant industry experience.

• Expertise in technical areas including Power, Embedded, and Networking.

• Exceptional critical thinking and problem-solving skills.

• Excellent verbal and written communication skills.

• Commitment to product quality and customer satisfaction.

• Self-motivated, hands-on team player with the ability to work independently.

• Proficient computer skills and experience with Design for Serviceability and Reliability.

• Willingness to travel up to 25%.

We are only considering candidates local to position location and are unable to provide relocation for this position.

Compensation: The base salary range for this role is $76,400 to 122,300. This range is a good faith estimate, and the amount of base salary will correspond with experience and skill set. This range can also fluctuate depending on demand and location.

Incentive Plan: This job is eligible for discretionary bonus(es) based on financial performance.

Benefits:

Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more.  Please click here to see details.

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