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CNX

Technical Support Engineer

CNX Quezon City, Metro Manila, Philippines

IT Services and IT Consulting · 10,001+ employees

6 d ago
support-engineer Mid (2-5 yrs) Full-time Philippines
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About the role

Diagnose and troubleshoot technical issues across end-user support, networks, systems, infrastructure, applications, operations, cloud, or security, depending on the opportunity. Provide appropriate solutions or escalate issues while supporting users or clients as required.

What they look for

Technical Troubleshooting Problem-Solving End-User Support Networking Systems Support Infrastructure Support Application Support Customer Service Windows Linux Microsoft 365 Active Directory TCP/IP VPN Routing And Switching ITSM

Requirements

Candidates should have experience in technical support, helpdesk or service desk, networking, systems, infrastructure, or a related technology function, along with strong troubleshooting and communication skills. Relevant technical knowledge and certifications are advantageous, and candidates should be willing to work varying schedules and arrangements based on business requirements.

Full description

Job Title:

Technical Support Engineer

Job Description

This evergreen requisition is intended for technology professionals with experience in technical troubleshooting, end-user support, networking, systems, infrastructure, and related IT functions. Candidates will be considered for opportunities based on their technical expertise, experience, and alignment with available business requirements.Potential opportunities may include:

- Helpdesk / Service Desk

- Technical Support

- Desktop / End-User Support

- Network Support / Network Engineering

- Systems / Infrastructure Support

- Application Support

- NOC / IT Operations

- Cloud or Security Support

- Other related technical roles

General Qualifications

- Experience in Technical Support, IT Helpdesk/Service Desk, Networking, Systems, Infrastructure, or other related technology functions.

- Strong technical troubleshooting and problem-solving skills.

- Knowledge of relevant hardware, software, networking, operating systems, or enterprise technologies depending on area of specialization.

- Good verbal and written communication skills.

- Ability to diagnose technical issues and provide appropriate solutions or escalation.

- Customer-service orientation, particularly for user- or client-facing technical roles.

- Relevant IT certifications are an advantage.

- Willingness to work on varying schedules and work arrangements depending on business requirements.

 

Possible Technical Skills

Experience may include technologies such as Windows/Linux, Microsoft 365, Active Directory, TCP/IP, LAN/WAN, VPN, routing and switching, firewalls, servers, cloud platforms, virtualization, ITSM/ticketing systems, monitoring tools, and other enterprise technologies.

 

Location:

PHL Quezon City - EXXA Tower, 8th Floor

Language Requirements:

Time Type:

Full time

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