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Wix

IT Support Engineer

Wix Tel Aviv, Tel-Aviv District, Israel

Software Development · 1,001-5,000 employees

2 h ago
support-engineer Mid (2-5 yrs) Full-time Israel
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About the role

The IT Support Engineer will provide timely desktop and infrastructure support to employees across multiple locations and time zones. They are also responsible for managing equipment inventory, procurement processes, and onboarding/offboarding procedures.

What they look for

Desktop support Infrastructure support IT helpdesk Procurement Inventory management MacOS Windows Linux Active Directory Azure GSuite Audio-visual equipment Meraki Jira Intune Jamf

Requirements

Candidates must have 3+ years of hands-on experience in IT support and proficiency in multi-OS environments including MacOS, Windows, and Linux. Strong diagnostic, communication, and organizational skills are required, along with experience in Active Directory, Azure, and GSuite.

Full description

Job Description

  • Ensure employees are provided efficient and timely desktop and local infrastructure support across the organization
  • Provide professional and efficient IT support to Wix employees across different locations and time zones remotely
  • Manage, monitor, and respond to requests received through the IT Helpdesk in line with our agreed SLAs
  • Identify opportunities to reduce service requests through better user training and documentation
  • Manage equipment inventory from evaluation and purchasing to maintenance and depreciation
  • Take ownership of the IT procurement process by working closely with suppliers, procurement, and finance teams
  • Work with auditors to ensure that procurement procedures are being followed
  • Manage onboarding and offboarding processes for on-site and remote workers
  • Manage and maintain audio-visual equipment around the offices
  • Manage endpoint installations, upgrades, and troubleshooting (for MacOS, Windows, and Linux)

Qualifications

  • An IT professional with 3+ years hands-on experience in IT Support or Administration
  • Experienced in a multi-OS environment (MacOS, Windows, and Linux)
  • Excellent diagnostic and problem-solving skills
  • Excellent communication and interpersonal skills
  • Outstanding organizational and time-management skills
  • Proven ability to provide proactive customer service with strong attention to detail
  • Experienced with Active Directory/Azure/GSuite environments
  • Experience supporting audio-visual conference room technologies
  • Additional experience with tools and systems like Meraki, Jira, Intune, Jamf, and Slack

At Wix, we believe our best work happens together. Our work model is fully in person, with 5 days a week from our office. Flexibility remains a core value at Wix and special requests are handled thoughtfully at the team level.

Additional Information

We are Wix’s IT Team. We provide technical assistance and support to Wix employees regarding computers, servers, hardware, software, and events on a global scale. We take care of everything from configuration to control and maintenance, troubleshooting, and monitoring, using the newest technology for device management services, Ansible, and automation engines.  We build fully automated processes for monitoring, purchasing, security incidences, SLM, CRM, etc.

  • City: Tel Aviv
  • Department/Company: IPE

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