Application Support Engineer
Accenture Gurugram, Haryana, India
Business Consulting and Services · 10,001+ employees
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About the role
The Application Support Engineer acts as a software detective to investigate and resolve issues within critical business systems. They collaborate with cross-functional teams to troubleshoot complex problems and ensure the smooth operation of enterprise applications.
What they look for
Requirements
Candidates must have at least 3 years of experience with SAP BusinessObjects Data Services and possess a 15-year full-time education background. Strong analytical, problem-solving, and data integration skills are essential for this role.
Full description
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP BusinessObjects Data Services Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic business environment.
Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues. - Document findings and resolutions to support knowledge sharing and continuous improvement. - Assist in the implementation of system updates and enhancements to improve overall functionality. - Monitor system performance and proactively identify potential risks or bottlenecks. - Support junior team members by providing guidance and sharing best practices.
Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BusinessObjects Data Services. - Strong analytical and problem-solving abilities to diagnose and resolve technical issues effectively. - Experience with data integration, transformation, and migration processes within enterprise environments. - Familiarity with database management and query optimization techniques. - Ability to work with monitoring tools and interpret system logs to identify root causes. - Excellent communication skills to interact with technical and non-technical stakeholders.
Additional Information: - The candidate should have minimum 3 years of experience in SAP BusinessObjects Data Services. - This position is based at our Hyderabad office. - A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
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