Technical Support Engineer

We’re looking for an enthusiastic and highly motivated Technical Support Engineer to identify, diagnose and resolve customers issues. The Technical Support Engineer will be a part of PlainID’s Professional Services team.

This is an exciting opportunity to work in a challenging, fast-paced environment in a high-performance team. Here at PlainID, we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential.

Job Description

• Taking ownership of customer issues reported by customers and prioritizing them based on urgency and importance
• Researching, diagnosing, troubleshooting issues and identifying solutions to resolve system issues
• Coordinating support case resolution with the appropriate internal teams: Sales, Professional Services, Product
• Following standard procedures for proper escalation of critical or unresolved issues

Requirements

• 2-5 years of experience in Technical Support, Tier 2 Support, Technical Services, or a similar customer-facing technical role.
• At least 2 years of hands-on experience with Kubernetes, Docker, or containerized environments.
• Strong troubleshooting and analytical skills, with the ability to independently investigate complex technical issues.
• Good understanding of REST APIs, HTTP, JSON, and web-based applications.
• Hands-on experience working with Linux systems and application logs.
• Good understanding of networking concepts such as DNS, ports, certificates, proxies, and load balancers.
• Experience working with relational databases and SQL.
• Ability to reproduce technical issues and clearly document findings and steps to reproduce.
• Strong written and verbal communication skills in English.
• Strong ownership mindset and the ability to work directly with enterprise customers and cross-functional engineering teams.

Nice to have

• Experience with cloud platforms such as AWS, Azure, or GCP
• Familiarity with authentication and authorization technologies such as OAuth 2.0, OIDC, JWT, SAML, IAM, or access management.

About PlainID

PlainID is a category leader in authorization, building the future of Agentic AI access management. We solve the critical identity security challenges that keep Fortune 500 CISOs up at night, empowering global enterprises to adopt AI with confidence.

But our technology is only half the story. The other half is our people. We go beyond expectations, take ownership of our work, set a high bar for excellence, look out for one another, and have plenty of fun along the way. Here, your ideas, perspective, and contributions truly matter.

Join us to help shape a high-demand cybersecurity product, tackle meaningful challenges alongside some of the best in the industry, and be part of a supportive culture that values collaboration, initiative, and a flexible hybrid work model.