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Advantest

Global Support Engineer (m/f/d)

Advantest Böblingen, Baden-Württemberg, Germany

Semiconductor Manufacturing · 1,001-5,000 employees

Oct 21
support-engineer Senior (5-10 yrs) Full-time Germany
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About the role

As a Global Support Engineer, you will serve as the highest point of escalation for the V93000 SoC Test System, managing technical solutions and ensuring product supportability. You will also drive continuous improvement in support efficiency and provide subject matter expertise for new product documentation and training.

What they look for

Technical support Escalation management Project management Semiconductor test systems V93000 SoC test system Power & analog instruments Product design Supportability Documentation Training Problem solving Cross-functional project management Communication Analytical thinking Customer focus

Requirements

Candidates must hold a Bachelor or Master degree in Mechanical, Mechatronics, or Electrical Engineering, ideally with experience in R&D, production, or support. Strong problem-solving skills, effective English communication, and the ability to travel approximately 20% of the time are required.

Benefits

State-of-the-art technology International environment Open business culture Flat hierarchies Flexible working times Free space for creativity Participation on success

Full description

Are you a born solutionist and have a positive can-do attitude? Then we are looking for you! Advantest is growing their Global Support Expert team for the V93000 SoC Test System, tasked to provide technical support to the end customers. The Global Support Team in Boeblingen is the highest point of escalation (3rd Level) and has close relationship with the Customer and Field Engineers. Design for support is a key mantra, where the team drives new product design towards supportability and profitability.

Job Duties and Responsibilities:

 

As a Global Support Engineer, you will provide support to the customers of our products. Being the highest point of escalation, you will manage the delivery of technical solutions to address the customer’s needs. You will utilize diverse skills, from strong tactical execution up to project management to solve the customers issues in a timely manner.

  • Recognized as the global technical support expert for Advantest Semiconductor Test Systems
  • Accountable for global technical escalation management
  • Responsible to define and measure support requirements for new Advantest product development ensuring supportability at lowest support cost
  • Provide subject matter expertise in defining Service and End User Documentation and training for all New Product Introductions
  • Conduct training to propagate knowledge to all regional service organizations worldwide
  • Responsible for installed base product quality, reliability and compatibility
  • Drive continuous improvement globally in enhancing the capability or efficiency in delivering support to the end customer

Focus of this position will be on V93000 Power & Analog Instruments.

Qualifications

  • Bachelor or Master degree in Mechanical Engineering, Mechatronics, Electrical Engineering or related - ideally with experience as R&D, Production or Support Engineer
  • Structured and success-oriented problem solver
  • Ability to travel ~20% of the time
  • Wish: successfully managed cross functional and cross geographical projects

Required Soft Skills:

  • Effective communication in spoken and written English
  • Global teamwork skills
  • Process oriented, structured and analytical thought process
  • Can do attitude, proactive and self-disciplined
  • Customer focused and understanding of customer requirements and needs

We offer:

  • Usage of state-of-the-art technology
  • Teamwork in an international environment
  • Open business culture with flat hierarchies
  • Flexible working times
  • Free space for creativity
  • Participation on success

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