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Upwind Security

Technical Support Engineer- Student

Upwind Security Ramat Gan, Tel-Aviv District, Israel

Computer and Network Security · 501-1,000 employees

4 h ago
support-engineer Junior (0-2 yrs) Full-time Israel
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About the role

Provide timely technical support to customers via Slack, chat, or email while diagnosing and escalating complex issues. Maintain professional customer relationships and contribute to support documentation and system logging.

What they look for

Technical support Troubleshooting Customer service Cloud security Cybersecurity Linux Networking SQL Cloud environments Documentation Communication

Requirements

Candidates must be currently pursuing a degree in Engineering, Computer Science, or Cyber Security with at least one year remaining until graduation. Proficiency in English and availability for intensive hours, including nights and weekends, are mandatory requirements.

Benefits

Hands-on training Mentorship

Full description

Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters. With industry-leading efficiency and eBPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security. From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective cloud infrastructure protection.

We're looking for a motivated student who wants to take their first step into the high-tech world — and not just anywhere, but at one of the fastest-growing cybersecurity companies out there, working on some of the most interesting challenges in the industry. This is an entry-level position with real room to grow: you'll get hands-on training, mentorship, and the chance to develop into a full Technical Support Engineer role over time.

Responsibilities

  • Provide accurate and timely support via Slack, chat, or email to help troubleshoot and resolve customer issues.
  • Learn to diagnose technical problems and escalate complex issues to R&D or Product when needed.
  • Build strong relationships with customers and maintain a professional, supportive tone.
  • Help create and update support documentation, and log interactions in the support system.
  • Continuously build your technical skills through ongoing training and mentorship.

Requirements

  • Currently pursuing a degree (Engineering, Computer Science, Cyber Security, or related field) – Must.
  • At least one full year remaining until graduation – Must.
  • Fluent English (written and spoken) – Must.
  • Availability to work intensive hours, including night and weekend shifts – Must.
  • Strong will to learn, curiosity about cloud and cybersecurity technologies.
  • Ability to work both independently and as part of a team.
  • Advantage: familiarity with Linux, basic networking, SQL, or cloud environments.

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