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Axonect

Junior Application Support Engineer

Axonect Kuala Lumpur, Kuala Lumpur, Malaysia

IT Services and IT Consulting · 1,001-5,000 employees

7 h ago
support-engineer Mid (2-5 yrs) Contractor Malaysia
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About the role

The role involves supporting billing and wallet activities, including application monitoring, troubleshooting, and release validation. You will also coordinate with cross-functional teams to resolve issues and ensure operational readiness through documentation and reporting.

What they look for

Application support Software testing Troubleshooting SQL Linux Unix Middleware Monitoring tools Communication Problem-solving Incident reporting Billing systems Wallet systems Documentation SOP updates

Requirements

Candidates must hold a Diploma or Bachelor's degree in IT or a related field with 3-5 years of experience in application support. Proficiency in SQL, Linux/Unix, and middleware, along with strong problem-solving and communication skills, is required.

Full description

Key Responsibilities

  • Support

Billing & Wallet activities, including application monitoring, testing, releases, dry runs and production/hypercare support.

  • Perform

first-level troubleshooting and validation, including log checks, issue tracking, test evidence preparation and escalation.

  • Support

project and operational readiness activities, including documentation, SOP updates and operational handover.

  • Coordinate

with application, middleware and client partner teams to resolve issues and support smooth delivery.

  • Assist with

deployment preparation, release validation and post-release monitoring.

  • Ensure

timely reporting and follow-up on incidents, issues and operational activities.

Person Specifications

  • Diploma or

Bachelor's Degree in IT, Computer Science, Software Engineering or a related field.

  • 3-5 years of prior experience in a similar field.
  • Basic

understanding of application support, software testing, databases, logs and troubleshooting.

  • Exposure to

SQL, Linux/Unix, middleware or application monitoring tools is an advantage.

  • Good

communication, coordination and problem-solving skills.

  • Willingness

to support after-hours activities, including releases and production support when required.

  • Able to

mobilise at short notice.

  • Exposure to

telecommunications, billing, wallet or enterprise application environments is preferred.

  • Proactive,

responsible and willing to learn in a fast-paced operational environment.

Vendor Submissions - 12 months

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