Accenture

Application Support Engineer

Accenture Manila, Metro Manila, Philippines

Business Consulting and Services · 10,001+ employees

3 d ago
support-engineer Mid (2-5 yrs) Full-time Philippines
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About the role

The Application Support Engineer identifies and resolves critical business system issues while driving product requirements based on business processes. They are responsible for validating designs with stakeholders, supervising development tasks, and ensuring seamless transitions between design and implementation teams.

What they look for

Software troubleshooting Business process analysis Requirements gathering System design Application prototyping Stakeholder management Technical documentation Project coordination Configuration design Gap resolution Team supervision Integration architecture

Requirements

Candidates must have a minimum of 3 years of experience in a relevant technical role. Strong skills in system design, requirements analysis, and stakeholder communication are required to succeed in this position.

Full description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Use the business process requirements to drive out product requirements and metrics Assist in defining and reviewing requirements for the application Validate the design with the stakeholders to ensure that the design satisfies the requirements Supervise other designers or developers in completing designs Inform the technology architect and project manager of any issues that may affect other areas of the project Develop an application prototype and conduct conference room pilot to validate the configuration design and explore gap resolution options Participate in transitioning the designs to the developers and ensure a clear and complete understanding of the designs Ensure that other team members such as the change enablement team the integration architecture specialist and the service introduction lead have the information they need to successfully complete their work Minimum 3 year(s) of experience is required

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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