Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM z/OS Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education

Summary:

As an IMS System Programmer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:

Install, maintain, and upgrade IMS system software and related program products. Troubleshoot and resolve complex issues in the IMS environment, including database and transaction management. Perform system performance analysis and tuning to ensure optimal operation. Plan and execute disaster recovery procedures, including various IMS restarts (COLD/WARM/ERE). Manage IMS database organization, including defining and adding transactions and programs. Conduct health checks, analysis, and system monitoring using tools like SYSVIEW and SMP/E. Collaborate with other IT teams to ensure seamless integration with subsystems like Db2, CICS, and network VTAM/IP. Maintain documentation for system configurations, procedures, and troubleshooting guides. Implement and manage security configurations for IMS systems.

Professional & Technical Skills:

15+ years of hands-on experience with IMS system software on z/OS. Proficiency in tools like JCL, TSO/ISPF, SMP/E, and IMS monitoring tools. Strong knowledge of IMS database recovery control (DBRC), logging, and control blocks (DBDs, PSBs, ACBs). Hands-on experience with IBM IMS Tools Base for z/OS and IMS Recovery Expert for z/OS, with strong knowledge of IMS backup, recovery, and database utility operations Familiarity with ITIL processes for incident, problem, and change management. Expertise in debugging and diagnosing system and utility software issues. Experience with IMS Sysplex and data-sharing environments.

Additional Information:

The candidate should have experience in IBM z/OS. This position is based at our Bengaluru office. A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com 

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