Customer Support Engineer

Lyten is leading an industrial revolution through Lyten 3D Graphene™, a breakthrough supermaterial unlocking a new generation of products — from lithium–sulfur batteries and energy storage systems to concrete admixtures, lightweight composites, and next-generation sensors that are revolutionizing industries. Together, these innovations are making a massive global improvement and driving real-world impact across energy, mobility, construction, and defense.

At Lyten, we believe the most meaningful careers begin with purpose — and with people who want to make a difference. We’re not just developing advanced supermaterials — we’re about to change the world as we know it, reshaping how energy is stored, how products are built, and how progress is made.

We’re entering an exciting growth phase, scaling production across the U.S. and Europe and expanding our team of engineers, scientists, and innovators.

Apply now to join our team and be part of something bigger than yourself — where collaboration, creativity, and purpose come together to build the technologies that will define the next century.

 

The customer support engineer provides customer support daily and is responsible for supporting current and new customers with detailed technical knowledge about our Battery Systems. In this role you will be the focal point to build detailed understanding of the product and maintain key customer aftermarket relationships. This role acts as the primary hands-on support link between product development, sales and the Global Service Operations team.  

The role requires but is not limited to a close interaction with the Quality, Service & Aftermarket functions, Sustain function, Engineering functions and Business Area functions.  

Key responsibilities  

• First line of technical support to customers for both HW, SW and application troubleshooting  

• Application support to customers based on use case, load profiles and grid set ups. Optimize customer usage of our Battery Systems  

• On boarding new customers and support knowledge transfer. Support FAT/SAT, on-site trainings and commissioning  

• Support key customers in successful VMS system deployments, with regular customer contact where required  

• Maintain a knowledge base of use cases, best practices, and troubleshooting methods  

• Review field data to understand product performance for customers and proactively raise and investigate issues for further Quality and Product team action  

• Support in maintaining the overall performance of the customer help desk boards for their product in conjunction with the Service Operations Manager  

• Escalate and ensure support coverage with the Global Operations responsible where needed for their product  

• Develop and maintain customer relationships with key customers and support them to access the broader Service Operations team  

• Ensure field learnings are shared with Quality and Product teams and key issues are escalated for immediate resolution  

• Support the broader Service Operations team to build knowledge on the product and develop customer relationships  

• Focal point for product support within the Customer Support team  

• Support to understand their customer service needs and assist in planning with the Service Operations responsible  

• Responsible for Aftermarket sales orders for spare parts, service kits and trainings to satisfy customer needs  

• Perform other tasks assigned by manager  

 

Requirements:  

• Bachelor’s degree in engineering or 2+ years relevant work experience within the renewable energy field  

• Experience working with technical support to customers and users  

• Experience working with high voltage power electronics products  

• Knowledge about control systems software and hardware  

• Excellent communication and self-presentation skills and customer service mindset  

• English written and oral skills  

• Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations  

• High problem-solving skills  

• Attention to details  

• Highly organized and proactive attitude  

• Creative thinking to come up with new ideas to improve customer service standards and your skills  

• A commitment to improve your customer service skills on an ongoing basis.  

• Willingness to travel internationally  

• Valid driver’s license  

Why Work at Lyten

At Lyten, you’ll be part of a team that’s redefining what’s possible in energy, materials, and manufacturing. We’re not just imagining the future — we’re building it today with breakthrough technologies that are changing how products are made and how industries innovate.

Our people are the heart of that mission. From world-class scientists and engineers to creative problem-solvers in operations, manufacturing, and commercialization, every member of the Lyten team plays a role in turning bold ideas into real-world impact. We believe that the best work happens when you’re doing great things in the world — with people you like. Collaboration, curiosity, and a shared sense of purpose drive everything we do.

What You’ll Find at Lyten

• A mission that matters: Contribute directly to solving complex challenges in energy, mobility, and materials innovation.

• Cutting-edge innovation: Work on technologies at the intersection of materials science, energy storage, and advanced manufacturing that strengthen energy security and local supply chains.

• Extraordinary people: Join a team of talented, friendly, and down-to-earth innovators who support, challenge, and inspire one another every day.

• Teamwork and culture: Experience a workplace built on trust, respect, and shared success — where collaboration fuels breakthroughs and everyone’s ideas are heard.

• Global impact: Help scale new materials and energy solutions that reinforce industrial resilience across the U.S. and Europe.

• Career growth: Be part of a fast-moving company entering a commercial growth phase, with opportunities to lead, learn, and make your mark.

• Purpose-driven values: Thrive in an environment that celebrates ingenuity, optimism, and meaningful progress — together.

Lyten offers the opportunity to do the most important work of your career — helping build the technologies that will power the next century of innovation.

Join us, and help transform industries, communities, and the planet with friends who share your drive to make a difference.