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HFM

IT User Support Engineer

HFM Athens, Attica, Greece

Financial Services · 501-1,000 employees

Yesterday
support-engineer Mid (2-5 yrs) Full-time Visa sponsorship Greece
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About the role

Provide Level 1 and Level 2 technical support for hardware, software, and network systems while managing employee onboarding and IT asset inventories. Ensure timely resolution of technical issues and maintain accurate documentation while collaborating with the team.

What they look for

Technical support Desktop hardware Operating systems Troubleshooting Network-related issues IT asset management VPN connectivity Remote access configuration Hardware installation IT documentation Microsoft Linux English Greek

Requirements

Requires 3+ years of experience in a similar role and a degree in Computer Science, Information Technology, or a related field. Candidates must be proficient in Microsoft and Linux operating systems and fluent in both English and Greek.

Benefits

Hybrid Work Model Comprehensive Health Insurance Additional Paid Annual Leave Birthday Leave Meal Allowance Udemy Business access Referral Bonus Program Summer Short Fridays Visa Sponsorship Relocation Assistance

Full description

About Us

HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets.

As we continue to expand, we are seeking a driven and strategic IT User Support Engineer to join our team.

Responsibilities:

  • Provide Level 1 and Level 2 technical support for desktop hardware, operating systems, software, and productivity applications.
  • Diagnose and troubleshoot hardware, software, computer systems, telephony, and network-related issues.
  • Respond promptly to IT support tickets and call-outs, ensuring timely resolution of technical issues.
  • Manage employee onboarding and offboarding, including workstation setup, account provisioning, access permissions, and hardware installation.
  • Maintain accurate IT asset inventories, including laptops, desktops, monitors, peripherals, and mobile devices.
  • Provide remote IT support, including VPN connectivity, remote access configuration, and troubleshooting for off-site and travelling employees.
  • Install, configure, and troubleshoot printers, scanners, network connections, and peripheral cabling, ensuring proper cable management.
  • Maintain accurate IT documentation, follow internal policies and procedures, and collaborate with the team to provide 24/7 support when required.

Requirements

Must have:

  • 3+ years of experience in a similar position.
  • Degree or equivalent experience in Computer Science, Information Technology, or a related field.
  • Knowledge in Microsoft and Linux operating systems.
  • Fluent in English and Greek

Resumes must be submitted in English. Applicants must be eligible or have legal authorization to work in the country where the position is based.

Benefits

  • Hybrid

Work Model (2 days working from home)

  • Comprehensive

Health Insurance

  • Additional

Paid Annual Leave

  • Birthday

Leave

  • Meal

Allowance

  • Udemy

Business access

  • Referral

Bonus Program

  • Summer

Short Fridays (August)

Additional Support

  • Visa

Sponsorship and Relocation Assistance (If applicable)

Sounds like you? Let’s write the next chapter together!

All Applications will be handled with the strictest confidentiality.

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