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CTR Management Group LLC

ITAM Data Analyst (ServiceNow Reporting & Dashboards) (Contingent on Award)

CTR Management Group LLC Alexandria, Virginia, United States · $100K–$120K/yr

Human Resources Services · 11-50 employees

3 h ago
data-analyst Mid (2-5 yrs) Full-time United States
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About the role

The ITAM Data Analyst will monitor IT asset data daily to ensure accuracy and prevent audit findings while maintaining ServiceNow reports and dashboards. They are responsible for producing weekly and monthly KPI reports and delivering custom data requests to support operations.

What they look for

ServiceNow Data Analysis Business Intelligence Dashboard Development Tableau Power BI Excel IT Asset Management KPI Reporting SLA Performance Data Quality Checks Barcode Scanning RFID Technical Writing

Requirements

Candidates must have 3–5 years of experience in data analysis or business intelligence and proficiency in ServiceNow reporting. A ServiceNow Certified System Administrator (CSA) certification and advanced Excel skills are required, along with the ability to pass a Public Trust background investigation.

Benefits

Health Insurance

Full description

Description

CTR Management Group (CTRMG) is hiring for an upcoming IT asset management contract with a federal agency in Alexandria, VA. The program tracks more than 100,000 IT assets for about 15,000 users using ServiceNow, barcode scanning and RFID. You turn asset data into early warnings, catching unverified, unassigned and mismatched assets before they become audit findings.

Location: Alexandria, VA (on-site), with occasional work at Lorton, VA, Frederick, MD and Springfield, VA

Type: Full-time, exempt (salaried) · Pay: $100,000–$120,000 per year plus benefits

Clearance: U.S. citizenship required (key personnel). Must be able to pass a Public Trust (Tier 2) background investigation and obtain a PIV card

What you'll do

  • Monitor ITAM data daily for unverified, unassigned, inactive, duplicate or stale assets
  • Build and maintain ServiceNow reports and dashboards, plus Tableau data inputs
  • Run monthly data-quality checks (duplicate serials, RFID vs. location mismatches, CFG field accuracy)
  • Track attestation compliance, ticket aging and SLA performance; send threshold alerts to operations
  • Maintain a library of 15–25 standard and custom reports; deliver new reports within 4 hours of request
  • Produce weekly and monthly KPI reporting with trends and recommended actions

This is a key personnel position. Your resume and a signed letter of commitment will be submitted with our proposal.

This position depends on contract award, which is expected in January 2027. CTR Management Group is an Equal Opportunity Employer and participates in E-Verify. To apply, submit your application and resume through this posting.

Requirements

What you need

  • 3–5 years in data analysis, business intelligence or dashboard development
  • ServiceNow reporting experience; ServiceNow Certified System Administrator (CSA)
  • Advanced Excel; experience with Power BI or Tableau
  • Clear writing for leadership-level reporting

Preferred

  • Microsoft Power BI Data Analyst (PL-300)
  • ITIL 4 Foundation
  • ServiceNow HAM and reporting/dashboard training
  • IT asset management data experience

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