Business Analyst (Hybrid)

We are looking for an experienced Business Analyst to join our client's team in Port Elizabeth. In this role, you will work closely with business and technology stakeholders to understand requirements, improve business processes, and deliver effective technology solutions. You will play a key role in identifying opportunities for improvement, managing business requirements, and supporting the successful delivery of projects and digital initiatives across the organization.

Responsibilities:

• Analyze, evaluate, document, and improve business processes across the organization.

• Gather, define, and validate business requirements with key stakeholders.

• Facilitate workshops, interviews, and discovery sessions to identify opportunities for improvement.

• Translate business needs into clear functional requirements, user stories, and acceptance criteria.

• Support the development and execution of digital product roadmaps and enhancement initiatives.

• Collaborate with IT, Operations, Commercial, Customer Service, and senior leadership teams to align priorities and objectives.

• Conduct gap analyses, risk assessments, and business impact evaluations.

• Work closely with development teams throughout the solution lifecycle, from concept to implementation.

• Participate in testing activities, user acceptance testing, and solution validation.

• Prepare process documentation, user guides, training materials, and support documentation.

• Monitor solution adoption and performance, identifying opportunities for continuous improvement.

• Evaluate emerging technologies, automation opportunities, analytics solutions, and AI-driven initiatives.

• Track industry trends and competitive developments to support strategic decision-making.

• Build strong relationships with stakeholders and act as a trusted advisor on business process and system improvements.

Requirements

• Relevant tertiary qualification in Business, Accounting, Marketing, Communications, International Logistics, or a related discipline.

• Minimum of 5 years’ experience in digital product management, product ownership, business analysis, digital transformation, customer experience, or a related field.

• Proven background in Business Analysis.

• Demonstrated experience overseeing and enhancing customer-facing digital products, platforms, or solutions.

• Solid understanding of product discovery, roadmap development, prioritization, customer journey mapping, product performance metrics, and Agile delivery methodologies.

• Knowledge of APIs, cloud-based technologies, systems integrations, data and analytics platforms, enterprise software, as well as practical exposure to AI and automation technologies.

• Experience collaborating with UX/UI specialists and a strong appreciation for user-centred, intuitive design principles.

• Experience within freight forwarding, logistics, supply chain management, or another complex B2B operational environment.

• Exposure to shipment tracking solutions, customer portals, or B2B self-service platforms.

• Knowledge of business process optimization methodologies such as Six Sigma, DMAIC, or similar frameworks, together with project management experience.

• Proficiency with process-mapping tools such as MS Visio, along with working knowledge of SQL.

• Experience or exposure to AI-driven customer solutions and predictive analytics technologies.