Senior Product Manager

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary: Lead product strategy and execution for key areas within athenaCollector that support electronic transactions, payer connectivity, and core practice configuration. This role focuses on improving the setup, maintenance, and monitoring of electronic transactions while reducing manual effort and improving operational efficiency. This position is based in Boston, MA, with an expectation to be in the office one day per week. This role reports to the Product Management Director.

About the Team: The Practice Management Zone supports core revenue cycle workflows that help customers manage their practices effectively and efficiently. The team partners closely with engineering, UX, analytics, and operations to improve product performance, workflow automation, and connectivity across payer and trading partner ecosystems. The team also supports tools and processes used to configure, monitor, and maintain electronic transactions and related practice settings. Its work is focused on helping customers and internal teams deliver stable, scalable revenue cycle operations.

Essential Job Responsibilities:

• Define and execute product strategy for workflows that support electronic transactions, payer connectivity, and core practice configuration.

• Partner with engineering, operations, UX, analytics, and customer-facing teams to deliver prioritized product initiatives.

• Lead discovery efforts to clarify problems, define requirements, and shape solutions for ambiguous or complex product areas.

• Develop roadmaps and release plans that support measurable improvements in onboarding, enrollment, and transaction health.

• Use data from quantitative and qualitative sources to identify themes, prioritize opportunities, and inform product decisions.

• Establish success metrics, hypotheses, and measurement plans to track product outcomes and business impact.

• Drive execution across multiple teams and manage cross-functional dependencies, tradeoffs, and rollout planning.

• Support product launches through alpha, beta, and general availability in partnership with internal stakeholders.

• Apply AI tools and automation methods in day-to-day product work to improve analysis, planning, documentation, and delivery efficiency.

• Travel required 0%.

Additional Job Responsibilities:

• Present product direction, recommendations, and updates to stakeholders and leadership.

• Support issue triage and coordination related to product areas within scope.

• Mentor other product managers and contribute to team practices and product craft.

• Help maintain alignment across teams on priorities, risks, and delivery timelines.

• Contribute to process improvements that increase team effectiveness and product quality.

Expected Education & Experience:

• 8+ years of product management experience.

• 4+ years of experience in US healthcare revenue cycle management.

• Experience working on products related to electronic transactions, payer connectivity, or workflow automation.

• Understanding of the US payer landscape and transaction lifecycle requirements.

• Experience using data to define problems, prioritize work, and measure outcomes.

• Experience collaborating with engineering and operational teams to deliver products at scale.

• Experience working across multiple teams or product pods in a cross-functional environment.

• Strong communication skills with the ability to present clearly and build alignment.

• Bachelor’s degree or equivalent combination of education, training, and experience in Product Management required.

• Experience with AI-enabled tools or automation in product work preferred.

 

Expected Compensation

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates.  Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

 

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. 

Learn more about our culture and benefits here: athenahealth.com/careers  

https://www.athenahealth.com/careers/equal-opportunity