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Kyivstar

Support Engineer

Kyivstar

Telecommunications · 1,001-5,000 employees

Sep 11
Remote support-engineer Junior (0-2 yrs) Full-time
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About the role

The Support Engineer will manage the full incident lifecycle, including triage, root-cause analysis, and permanent fixes for data platforms. They are also responsible for maintaining environments and applications while supporting development and business analysis teams.

What they look for

Linux Git Bash Curl Telnet Dig Prometheus Grafana Ansible Terraform Python Docker Kubernetes Gitlab CI ELK Stack PostgreSQL

Requirements

Candidates must have at least 6 months of experience in a support role and possess basic knowledge of Linux, Git, and shell scripting. Proficiency with diagnostic tools and monitoring systems like Prometheus or Grafana is required.

Full description

We are looking for a Support Engineer to keep Kyivstar's Big Data platform and data products running reliably every day. You will own the full incident lifecycle - from the first alert and triage to root-cause analysis, permanent fix and prevention - across our data pipelines, cloud and on-premises environments.

Requirements:

- 0,5+ years of experience as a Support Engineer.

- Basic knowledge of Linux

- Experience with git

- Experience with sh/bash

- Experience with diagnostic tools (curl, telnet, dig, etc.)

- Experience with monitoring and alerting systems like Prometheus, Grafana or others;

Will be a plus:

- Experience using configuration management software (Ansible, Terraform)

- Experience working with scripting languages experience (Python preferred).

- Experience with Docker, Kubernetes,

- Experience with CI/CD tools like Gitlab CI or others.

- Experience with ELK stack

- Infrastructure as a code, GitOps principles understanding

- Experience working with Cloud (AWS preferred)

- Experience with relational databases such as PostgeSQL, or others.

Responsibility:

- Incident management

- Maintaining environments and applications (AWS, on-prem servers, K8s clusters, etc.)

- Support development and BA teams

- Configuring and maintaining monitoring systems

- Opportunity to growth as devops

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