Product Manager (Software Services)

This is a remote position.

We build custom software for founders and product teams across the UK, the EU, and North America — Loyalty, Hospitality, and B2B SaaS. You'll take ambiguous client briefs, define what should actually get built, and make sure delivery doesn't drift from that definition.

This role is 80% product thinking, 20% delivery discipline. If your default mode is tracking tasks rather than shaping outcomes, this isn't the role for you.

What you own

• Discovery — run structured sessions with non-technical clients, challenge assumptions, and define what's worth building and what isn't

• Specification — produce BRDs, user stories, and acceptance criteria that engineering can act on without a follow-up call. Your spec is your reputation.

• Scope — set it, defend it, and catch creep before it becomes a conversation about budget

• Prioritization — make hard calls when time, money, or tech forces a trade-off. You have a point of view and you can back it.

• Translation — bridge client intent and engineering reality without losing either side

• Delivery ownership — timelines, risks, and blockers are yours to surface early, not explain later.

Requirements

• 3–5 years in a product or BA role inside a software services or consulting company — not in-house product, not pure coordination

• Has produced real discovery outputs: BRDs, user stories, feature specs — not Jira hygiene

• Client-facing by default — comfortable running discovery calls, pushing back on scope, and writing directly to clients without a filter

• Written English that's client-grade — every doc, update, and message you send represents RaftLabs

• Async-first discipline — you move work forward without meetings, and you don't need to be chased

• Actively and efficiently uses Claude, ChatGPT, or equivalent AI tools as part of daily workflow — for drafting specs, structuring discovery notes, stress-testing requirements, or accelerating research. Not theoretical. Show us how.

Delivery layer (secondary but real)

• Sprint planning, timeline management, stakeholder updates

• Cross-functional coordination — dev, design, QA

• Change request handling with scope and budget awareness

• Pre-sales scoping and effort estimation support

Hard filters — don't apply if

• Your PM experience is entirely internal — no external client delivery

• You're waiting for requirements to be handed to you before you start thinking

• You've never written a spec or BRD from scratch

• AI tools are something you "plan to use more" rather than something already in your stack

• You need daily check-ins to stay on track

Benefits

• 5-Day Work Week — Enjoy a healthy work-life balance.

• Fully Remote Team — Work from anywhere in India with teammates across the country.

• Your Space, Your Way — Set up your workspace the way you like.

• No Commute, Ever — Save time and energy by working from home.

• Flexible Work Schedule — We focus on productivity and quality deliverables, not time tracking. You choose when and how you work.

• Annual Offsites & Team Catch-ups — Connect, collaborate, and unwind with the team through in-person meetups and offsite events.