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Applied Materials

Global Software Support Engineer

Applied Materials Taichung, Taiwan

Semiconductor Manufacturing · 10,001+ employees

Oct 06
support-engineer Mid (2-5 yrs) Full-time Taiwan
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About the role

The engineer will analyze and resolve complex software, computing, and system issues for semiconductor equipment. They will also perform software installations, manage issue escalations, and support new product introductions.

What they look for

Software troubleshooting System installation Technical reporting Software testing System software start-up New product introduction Customer support Issue escalation Semiconductor equipment Computing systems Application support Problem solving Technical communication

Requirements

The role requires expanded conceptual knowledge in the discipline and the ability to solve problems using technical experience. Candidates must be able to communicate complex information effectively and collaborate with global support teams.

Benefits

Health and wellbeing programs Professional growth support Personal growth support

Full description

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

Location:

Taichung,TWN

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities

1. Analyze and collaborate to resolve Applied Materials’ PDC equipment software, application, computing and systems issues of moderate complexity. Learn and investigate customer's high value problem (HVP), systemic bug or software failures.

2. Perform SW installation, issue troubleshooting, reporting and escalation including software, computing, system and application scopes.

3. Coordinate and cooperate with CE/PSE/global SW support teams and provide customer software support via software issue escalation flow.

4. Test, and verify software functionality and key feature for product software.

5. Participate in system software start-up, new product introduction (NPI) and customer project support.

6. Provide timely updates/reports to all stakeholders on key customer software issues. Align and deliver in line with group objectives.

Functional Knowledge

  • Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities.

Business Expertise

  • Understands key business drivers; uses this understanding to accomplish own work.

Leadership

  • No supervisory responsibilities but provides informal guidance to new team members.

Problem Solving

  • Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents.

Impact

  • Impacts quality of own work and the work of others on the team; works within guidelines and policies.

Interpersonal Skills

  • Explains complex information to others in straightforward situations.

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 20% of the Time

Relocation Eligible:

Yes

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

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