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Global Hardware Support Engineer (CRON CTP equipment)

ecobv Cinisello Balsamo, Lombardy, Italy

Oct 21
support-engineer Senior (5-10 yrs) Full-time Italy
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About the role

The Global Support Engineer provides worldwide technical assistance, training, and troubleshooting for CTP equipment. They are responsible for maintaining technical documentation, supporting beta-testing, and resolving system issues both remotely and on-site.

What they look for

Technical support CTP equipment Electromechanical engineering Technical documentation Training Troubleshooting Remote diagnostics Beta-testing System installation Customer service Hardware maintenance English proficiency

Requirements

Candidates must hold a bachelor or master degree in electromechanical engineering and possess fluent English skills. Experience with CRON CTP equipment is highly preferred, along with the willingness to travel up to 30% of the time.

Full description

Job Title: Global Support Engineer (CRON CTP equipment) Location: Warsaw, Poland / Barcelona, Spain / Milano, Italy / Hungary, Budapest / United Kingdom

About Us:

At ECO3, we're more than just a company-we're a community of innovators and problem-solvers. As a leading global supplier of prepress systems to the printing industry, we provide integrated solutions that boost productivity, cut costs, and promote sustainability. From printing plates to workflow software, we've got the tools to make your print process smoother and greener. You print. We care.

As a Global Support Engineer, you will responsible for the product portfolio of CTP equipment.

Key Responsibilities:

  • Providing worldwide technical assistance through technical notes & documentation, via phone/email, and when necessary on-site at the customer as a product specialist.
  • Delivering technical training globally: both for customer service technicians and through “train-the-trainer” programs for system-related introductions, improvements, new features, and software.
  • Supporting beta-testing through testing, installation, basic training, and continuous support.
  • Reporting customer issues, recommendations, and other process-related problems.
  • Diagnosing, resolving, and repairing system issues remotely to support local technicians.
  • Preparing monthly reports for meetings, covering issues related to the product portfolio.
  • Creating and maintaining up‑to‑date technical documentation.

Qualifications and Skills:

  • Fluent English speaking and writing skills,
  • Training skills,
  • IT skills,
  • Electromechanical engineering bachelor or master degree,
  • Experience with CRON CTP equipment of 4 to 6 years is an extra advantage,
  • Willing to travel 25% to 30 % of working time.

If you're excited about the opportunity to join our Team and contribute to our mission, please submit your resume detailing your qualifications and experience. We can't wait to welcome you!

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