Network & IT Support Engineer

We are seeking a proactive Junior IT Support Engineer to handle daily technical operations while helping us build a secure, compliant IT environment. This is a unique hybrid role that combines hands-on helpdesk support with exposure to ISO governance. You will be encouraged to leverage modern AI-driven tools to automate routine tasks, allowing you to focus on complex problem-solving and security projects.

Requirements

1. Daily IT Operations

• Tier 1 Support: Provide primary technical support for Windows 10/11, macOS, and Linux (Desktop/GUI

focus) workstations.

• Smart Triage: Utilize AI-assisted ticketing and monitoring tools to quickly diagnose and resolve common

issues (e.g., password resets, software access).

• Network & Apps: Troubleshoot Microsoft 365 applications (Outlook, Teams, SharePoint), VPN

connections, and basic network connectivity (Wi-Fi, DNS, DHCP).

• Asset Management: Maintain accurate IT inventory logs for hardware and software licenses.

• System Health: Monitor routine system operations (backups, patching, antivirus) and validate automated

alerts to ensure no critical threats are missed.

2. Policy & Compliance Support

• Automated Evidence Collection: Assist in managing automated compliance platforms (e.g., Vanta, Drata) to track controls for ISO.

• Control Implementation: Help configure and verify technical controls (e.g., ensuring disk encryption is active, verifying MFA is enabled).

• User Guidance: Promote adherence to IT policies by guiding employees on best practices—including the safe and compliant use of internal AI tools.

• Documentation: Update Standard Operating Procedures (SOPs) and knowledge base articles, ensuring all AI-generated drafts are fact-checked and accurate.

3. Required Skills & Competencies

• OS Proficiency: Strong troubleshooting skills in Windows environments; functional knowledge of macOS and Linux (Ubuntu/RedHat desktop).

• AI Literacy: Ability to use AI productivity tools (e.g., Microsoft Copilot, ChatGPT Enterprise) to accelerate workflows while strictly adhering to data privacy and IP protection guidelines.

• Networking Basics: Understanding of core concepts including IP addressing, DNS, DHCP, and Wi-Fi troubleshooting.

• SaaS Administration: Familiarity with Microsoft 365 backend (User Admin, Exchange Admin Center).

• Communication: Ability to explain technical policies to non-technical staff with patience and clarity.

4. Desirable Skills (Nice to Have)

• Experience with automated GRC platforms (e.g., Vanta, Drata, Secureframe).

• Exposure to MDM tools (e.g., Intune, Jamf).

• Basic understanding of scripting (PowerShell or Bash) for automation.

• CompTIA Security+ certification.

5. Education & Experience:

• Experience: 1–2 years in an IT support, helpdesk, or technical service role.

• Bachelor’s degree in computer science/IT OR an equivalent combination of education and hands-on technical experience.

6. Growth & Development

• AI & Automation: Learn to deploy and manage AI agents for IT service delivery.

• Security Governance: Gain hands-on mentorship in ISO compliance and risk management.

• Career Path: A clear trajectory into System Administration or Cyber GRC (Governance, Risk, and Compliance)

Benefits

• Market

Competitive Salary

• Bi-annual

Increments

• Monthly

Fuel Allowance

• Group

Health Insurance

• Life

Insurance

• OPD

Fund (for self, immediate family and parents)

• Opportunities

for professional development and career growth.

• A

dynamic and inclusive work environment.

• Other perks, such as team-building activities, etc.