JobCubby JobCubby
Sign up
Capgemini

Production Support Engineer (Databricks)

Capgemini Aguascalientes City, Aguascalientes, Mexico

IT Services and IT Consulting · 10,001+ employees

Oct 23
Remote support-engineer Senior (5-10 yrs) Full-time Mexico
Create a free account to apply — email only, no card. You can also save this posting or score it against your profile with AI.

Applying here? Try the free cover letter tool — paste this posting and your résumé, no account needed.

About the role

The role involves managing critical P1/P2 incidents to ensure SLA compliance and platform stability. You will lead root cause analysis activities and coordinate between onsite and offshore teams to resolve technical issues.

What they look for

Databricks GCP Airflow Production support Incident management SLA compliance Root cause analysis ANSI SQL Data engineering Stakeholder management Troubleshooting Data pipelines

Requirements

Candidates must have strong hands-on experience in production support for Databricks, GCP, and Airflow. Excellent communication skills and the ability to independently manage complex data engineering incidents are required.

Benefits

Sustainability initiatives Inclusion programs Digital equity focus

Full description

Your Role

  • Own the resolution of critical P1/P2 incidents, ensuring minimal business impact and SLA compliance.
  • Act as the primary point of contact for client stakeholders during incidents, escalations, and service reviews.
  • Lead RCA activities and drive permanent fixes to improve platform stability and reliability.
  • Coordinate onsite and offshore teams to ensure seamless support operations and issue resolution.
  • Provide expert support for Databricks, GCP, Airflow, and data platforms, operating independently in a fast-paced production environment.

Your Profile

  • Strong hands-on experience on troubleshooting and production-support, supporting Databricks, GCP, and Airflow in production environments.
  • Proven ability to independently manage and resolve P1/P2 incidents with a strong focus on SLA compliance.
  • Advanced troubleshooting skills in Data Engineering platforms, including ANSI SQL and production data pipelines.
  • Experience conducting Root Cause Analysis (RCA) and driving permanent corrective actions to prevent recurring issues.
  • Excellent client-facing communication skills with experience coordinating stakeholders and leading offshore support teams.
  • Fluent English level

What you'll love

  • Work on meaningful projects that use technology to solve real-world challenges.
  • Be part of a company that values sustainability, inclusion, and digital equity.
  • Contribute to building a better future for people, planet, and society.

Need to know

This role can be working from any state of Mexico

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.

At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.

Similar roles