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Nostra

IT Support Engineer

Nostra Dublin, Leinster, Ireland

IT Services and IT Consulting · 201-500 employees

Oct 16
support-engineer Mid (2-5 yrs) Full-time Ireland
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About the role

Manage the IT support queue, take ownership of client issues, and provide on-site support as required. Support Microsoft 365, set up and repair servers and laptops, maintain user software and communications equipment, document service desk procedures, and coordinate with third-party vendors.

What they look for

IT Support Cloud Infrastructure Endpoint Management Networking Server Administration Microsoft Azure Microsoft 365 Office 365 Administration Active Directory On-Premises Technology Customer Service Issue Resolution Process Documentation Vendor Management Communication Task Prioritization

Requirements

Relevant IT support or service experience, a driver's licence, and knowledge of Office 365 administration, Active Directory, and server administration are required. The role also calls for strong customer service, organizational and interpersonal skills, teamwork, self-motivation, the ability to prioritize under pressure, and an interest in learning; industry certifications are noted.

Benefits

Professional Development Budget Company Pension Health Plan Wellness Benefit Onsite Gym Health and Fitness Benefit Employee Assistance Program Company Events

Full description

Nostra is a leading Managed Service Provider (MSP) in Ireland, dedicated to delivering advanced IT solutions that enable businesses to build reliable, secure, and scalable IT foundations. With a commitment to continuous improvement, we serve a diverse range of industries, providing exceptional services that empower our clients to focus on their core business goals.

The ideal candidate would have experience in cloud infrastructure including endpoint management, Networking, Server Administration, Azure, and Office 365 as well as a solid understanding of on-premise technology including networking. This role would require a service-oriented attitude, excellent verbal and written skills and a high focus on the quality of work.

Nostra has offices in Dublin (HQ), Cork, Galway and Belfast.

 Responsibilities:

  • Manage the IT Support queue.
  • Provide support on client sites as per business requirements.
  • Take ownership of IT issues and work with the team (and SMEs across the business as required), to resolve these issues.
  • Document processes and procedures to increase the efficiency of the service desk team.
  • Support M365 environment and perform server and laptop setups and repairs.
  • Install, configure and maintain user software and communications equipment.
  • Manage and communicate with third party vendor.

Qualifications and Personal Skills:

  • Relevant experience in IT Support or Service.
  • Drivers licence.
  • Office 365 Administration.
  • Knowledge of Active Directory and Server Administration.
  • Excellent organizational and interpersonal skills.
  • Excellent customer service skills.
  • Self-motivated with an ability to work in teams.
  • Be enthusiastic, ambitious, and keen to learn new skills with a positive attitude.
  • Able to prioritise and execute tasks in a high-pressure environment.
  • Industry standard certifications (Microsoft, Cisco & CompTIA).

 Some of our Benefits:

  • Generous professional development budget.
  • Company Pension.
  • Health Plan.
  • Wellness Benefit.
  • Onsite Gym.
  • Health & Fitness Benefit.
  • Employee Assistance Program.
  • Company Events.

At Nostra we value our people. We are a passionate team committed to doing our best, our values are trust, accountability, expertise, people, integrity, and empathy. These values form a central part of our recruitment process. Nostra is an equal opportunity employer committed to diversity and inclusion.

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