Ecommerce Project Manager

Tryzens is an international digital commerce agency. Our mission is to accelerate client success and growth across all channels, leveraging our expertise, insights, and digital-first principles to deliver compelling experiences that delight and engage customers.

We started in London and have since expanded operations to Melbourne, Sydney, Sofia, and Trivandrum, with 200+ team members serving 45+ international brands.

We're looking for a full-time Project Manager to project manage multiple clients' roadmaps, drive our clients' business goals, and lead innovation in Australia's ecommerce industry. You'll use a variety of delivery methodologies (Agile, SAFe, Hybrid, Waterfall) to manage multiple development teams located internationally, and will be responsible for delivering new-build ecommerce projects from discovery through to go-live.

You will be our client's main point of contact, working closely with our Heads of Delivery and Client Success Director to ensure Tryzens provides a high level of service and delivers high-quality projects on time and to budget.

Our clients are our partners, and we pride ourselves on the strong relationships we build with each one — with the Project Manager playing an integral role in that partnership.

What You'll Do Project Management

• Work with Tryzens internal teams and clients to build client optimisation roadmaps.
• Work with clients and Tryzens practices to ensure roadmap stories and requirements are technically sufficient, including facilitating discovery workshops.
• Project manage client optimisation roadmaps, including creating project timelines, risks, dependencies, and commercial approvals, and delivering items prioritised by the client in an ongoing sprint model.
• Plan and book project resources to deliver all delivery items in line with project release plans.
• Facilitate all project meetings focused on status reporting, problem resolution, and feedback.
• Manage offshore project delivery teams, ensuring collaboration and clear communication between team members.
• Work with third parties on risks and dependencies to projects and sprints.
• Provide weekly project/sprint status, financial, and schedule reporting to stakeholders.
• Deliver all releases to budget and within agreed timelines.
• Create and communicate release schedules.

Client Engagement

• Take ownership of all direct communication with the client and resolve escalations with autonomy within the scope of our service offering.
• Collaborate effectively with internal and external colleagues to build a first-class customer relationship, with the goal of making every client a lifelong client.
• Identify risks that threaten client satisfaction or renewal, and execute mitigation plans.
• Work closely with the Client Success team to identify and develop new opportunities within existing accounts, ensuring client growth and satisfaction.
• Conduct regular reviews with clients on services delivered.
• Listen carefully to clients and truly understand their key business issues and opportunities in order to deliver business-impacting results.
• Build strong, transparent, trust-based relationships with clients.

In-Life Services

• Work with the support team to ensure all incidents are resolved within SLA, and that monitoring is in place and set up correctly.
• Maintain an active Continual Service Improvement (CSI) programme to establish root causes of problems and fix these through ongoing roadmap delivery releases.
• Maintain day-to-day accountability for the ownership and resolution — including escalation where necessary — of service issues.
• Ensure all effort is reported accurately and billed in line with client contracts.

Essential Experience

• 4+ years' experience as a Project Manager delivering ecommerce, digital commerce, or web platform projects (experience with platforms such as Salesforce Commerce Cloud, Shopify Plus, Adobe Commerce/Magento, SAP Commerce, or commercetools highly regarded).
• Proven experience managing new-build ecommerce projects end-to-end, from discovery and requirements definition through to go-live and hypercare.
• Demonstrated experience running multiple concurrent client engagements and roadmaps, rather than a single large programme.
• Experience working within an agency, consultancy, or professional services model.

Delivery Methodology

• Proven experience working across multiple delivery models — Scrum, SAFe, Hybrid, and Waterfall — with the judgement to select and adapt the right model per client and engagement.
• Comfortable running an ongoing sprint-based roadmap model for existing clients, while managing structured, milestone-driven delivery for new builds.
• Experience with sprint ceremonies, release planning, backlog prioritisation, and translating client-prioritised items into deliverable sprint plans.

Stakeholder & Client Management

• Excellent, clear, and concise communication skills, with the credibility to act as the primary point of contact for AU clients at a senior, commercial level.
• Demonstrated experience managing challenging or demanding stakeholders, including de-escalating issues and resolving client escalations autonomously within agreed service boundaries.
• Experience facilitating discovery workshops and translating business requirements into technically sufficient user stories in partnership with technical practices.
• A track record of building trust-based, long-term client relationships, with the commercial awareness to spot account growth opportunities alongside a Client Success function.
• Confidence presenting weekly status, financial, and schedule reporting to both clients and internal senior stakeholders.

Team & Delivery Management

• Experience managing offshore or distributed development teams, with strong cross-timezone communication practices.
• Experience with resource planning and booking against release plans, matching team capacity to committed roadmap items.
• Ability to identify, manage, and mitigate risks and dependencies, including third-party dependencies outside of Tryzens' direct control.
• Experience building and coordinating cross-functional teams (development, QA, BA, architecture) drawn from shared or matrixed team pools.
• Understanding of RAID log management (risks, assumptions, issues, dependencies) and commercial approval processes, including scoping, estimation, and change requests.

Commercial & Operational Accountability

• Experience owning delivery to budget and agreed timelines, with accountability for margin and utilisation, not just schedule.
• Experience with time/effort reporting and billing accuracy in line with client contracts (T&M, fixed price, or retainer models).
• Familiarity with SLA-based support models, working with support and service teams to ensure incidents are resolved within SLA.
• Exposure to Continual Service Improvement practices — identifying root causes and feeding fixes back into roadmap delivery.

Attributes

• Autonomous and comfortable holding ownership of escalations without deferring every decision upward.
• Commercially minded — understands margin, scope creep, and change control, not just delivery timelines.
• Naturally consultative — listens for the underlying business problem, not just the stated requirement.
• Melbourne-based preferred (for client face-time), though open to remote/interstate candidates for the right fit.
• Comfortable operating in a scaling, multi-region agency environment (UK, ANZ, Bulgaria, India) with cultural and time-zone sensitivity.

Nice to Have

• Certifications such as PMP, PRINCE2, SAFe Agilist/PM-PO, or CSM.
• Experience with ecommerce ecosystem components such as OMS, PIM, headless commerce, payment gateways, or ERP integrations.
• Prior agency-side (rather than client-side) PM experience.

• Flexible working with hours that support life outside work.
• Hybrid by design: work from home, or from one of our offices when it suits you.
• Learning and development opportunities to help you grow your skills and career.
• Team social events to connect, celebrate wins, and have a bit of fun together.
• Two charity/volunteer days each year to support causes that matter to you.
• 25 days’ annual leave per year, plus a day off for your birthday.
• Tryzens Awards recognising the great work across our global teams.
• Access to our Employee Assistance Programme (EAP) for confidential support.
• Enhanced parental leave, including maternity and paternity benefits.

More about Tryzens: http://tryzens.com/

We’re committed to creating an inclusive environment where everyone feels supported to do their best work. Tryzens is an equal opportunity employer. We consider every applicant without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity.