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Govcio LLC

System Administrator / Software Analyst

Govcio LLC St. Louis, Missouri, United States

IT System Data Services · 1,001-5,000 employees

2 d ago
sysadmin Mid (2-5 yrs) Full-time United States
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About the role

The System Administrator/Software Analyst provides technical support, diagnoses hardware and software issues, and maintains system documentation. They serve as the primary point of contact for users, logging issues in a ticketing system and implementing solutions to ensure operational readiness.

What they look for

System Administration Software Analysis Troubleshooting Technical Support Windows Microsoft Office Active Directory SharePoint Adobe ServiceNow DoD 8570 IAT Level I Hardware Support Network Troubleshooting Documentation Communication Skills Ticketing Systems

Requirements

Candidates must have a High School diploma with 3-6 years of experience and a current DoD 8570 IAT Level I certification. Proficiency in Windows, Microsoft applications, and an active Secret clearance are required.

Full description

GovCIO is currently hiring for a highly skilled System Administrator / Software Analyst to support our US Coast Guard (USCG) IPSS contract needs. This position is located in St. Louis, MO and will be a hybrid position. This position focuses on providing technical support, diagnosing software and hardware issues, and maintaining system documentation to ensure operational readiness.

Responsibilities

The System Administrator/Software Analyst will handle the technical administration, user support, and troubleshooting of enterprise systems. Core responsibilities include:

  • Respond to customer questions and troubleshoot technical issues related to hardware, software, and network problems.
  • Ask questions, run diagnostics, and use problem-solving skills to find the root cause of problems and implement solutions.
  • Serve as the primary contact for users, documenting and logging all calls and issues in trouble ticketing system.
  • Report significant or recurring issues to higher-level support teams (Tier 3 or higher).
  • Install and configure software, document internal procedures and FAQs.
  • Walk users through the use of our products or systems, and provide follow-up communication to ensure resolution.

Qualifications

High School with 3 - 6 years (or commensurate experience)

Required Skills and Experience

  • Current DoD 8570 IAT Level I certification required.
  • Proficiency in operating systems (Windows).
  • Knowledge of Microsoft software applications such as Outlook, TEAMS, and OneDrive.
  • Knowledge of troubleshooting Adobe issues.
  • Knowledge of Microsoft Application Suite.
  • Knowledge of EDMS and Active Directory.
  • Knowledge of SharePoint.
  • Ability to diagnose and resolve technical problems efficiently.
  • Ability to follow previously defined troubleshooting processes.
  • Excellent verbal and written communication skills to explain complex technical issues clearly to non-technical users.
  • Patience and empathy to provide top-notch service and ensure user satisfaction.
  • Ability to prioritize tasks and handle multiple tickets simultaneously to meet service level agreements (SLAs).
  • Ability to work independently and as part of a team.

Clearance Required: Active Secret Clearance

Preferred Skills and Experience

  • Experience supporting the U.S. Coast Guard (USCG) or similar Department of Homeland Security (DHS) software delivery environments.
  • Experience with SNOW (ServiceNow) and ticketing software is preferred.

Posted Salary Range

USD $55,000.00 - USD $74,000.00 /Yr.

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