Application Support Engineer

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Summary: As an Application Support Engineer, a typical day involves investigating and resolving complex issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and collaborating with different teams to ensure smooth and efficient operations. The position demands continuous monitoring, troubleshooting, and providing timely solutions to maintain system reliability and performance.

Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Coordinate with stakeholders to ensure alignment of support activities with business needs. - Facilitate knowledge sharing and mentoring within the team to enhance overall expertise. - Drive continuous improvement initiatives to optimize support processes and system stability.

Professional & Technical Skills: - Required Skill: Expert proficiency in Tagetik Planning Budgeting and Forecasting. - Strong analytical skills to diagnose and resolve software issues effectively. - Experience in managing and supporting enterprise-level financial planning and forecasting applications. - Ability to work collaboratively with cross-functional teams to deliver comprehensive solutions. - Excellent problem-solving skills with a focus on root cause analysis and preventive measures. - Strong communication skills to clearly articulate technical information to diverse audiences.

Additional Information: - The candidate should have minimum 3 years of experience in Tagetik Planning Budgeting and Forecasting. - This position is based at our Manila office.

Minimum 3 year(s) of experience is required

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com 

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.