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dentsu

Salesforce Commerce Cloud BA

dentsu Bengaluru, Karnataka, India

Business Consulting and Services · 10,001+ employees

3 d ago Closes in 2d
salesforce Mid (2-5 yrs) Full-time India
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About the role

The Production Operations Specialist will analyze complex cross-system issues and provide actionable, solution-oriented recommendations. They will also collaborate with internal and external teams to ensure timely resolution of incidents and maintain rigorous documentation.

What they look for

Salesforce Commerce Cloud Order Management Systems IBM Sterling OMS Production Support Analytical Skills Problem-solving Incident Management REST APIs SOAP APIs Log Analysis Monitoring Tools E-commerce Fulfillment Ecosystems Communication Documentation

Requirements

Candidates must have strong analytical and problem-solving skills with experience in production support or operational roles. Proficiency in Salesforce Commerce Cloud and Order Management Systems is required, along with excellent communication skills.

Full description

Job Description:

Job Description: Production Operations Specialist (Salesforce Commerce & OMS)

 

Role Overview

We are seeking a highly driven and independent Production Operations Specialist who combines strong analytical thinking, crisp communication, and deep systems understanding to deliver reliable, high‑quality Production Support. The ideal candidate excels at navigating complex cross‑system issues, driving end‑to‑end ownership, and partnering with internal and external teams to ensure timely resolution.

Key Responsibilities

1. Analyze complex cross‑system issues and propose actionable, solution‑oriented recommendations.

2. Communicate clearly with full context to ensure alignment across internal teams.

3. Maintain rigorous organization, documentation, and information management throughout investigations.

4. Operate independently with strong judgement, prioritization, and self‑direction.

5. Collaborate with internal and external partners to accelerate issue resolution and remove blockers.

Client Expectations for the ProdOps Role

  • Act as a dependable, professional point of contact with full end‑to‑end ownership of issues.
  • Provide solution‑first updates focused on recommendations rather than open questions.
  • Demonstrate confidence, independence, and leadership during incident triage.
  • Engage stakeholders proactively to identify risks, remove blockers, and drive resolution.

Required Skills & Experience

  • Strong analytical and problem‑solving skills with the ability to diagnose complex issues.
  • Excellent verbal and written communication with emphasis on clarity and context.
  • Ability to operate autonomously in high‑pressure, fast‑paced environments.
  • Strong organizational skills for managing investigations and documentation.
  • Experience in Production Support or operational roles within technology environments.

Technical Skills

  • Salesforce Commerce Cloud (SFCC) — deep working knowledge of order lifecycle and integrations.
  • Order Management Systems (OMS) — hands‑on experience with order flows and exceptions.
  • IBM Sterling OMS — working knowledge preferred, plus understanding of integration patterns.
  • Familiarity with REST/SOAP APIs, log analysis, and monitoring tools.

Nice‑to‑Have

  • Experience with major incident management processes.
  • Exposure to e‑commerce and fulfillment ecosystems.
  • Experience collaborating across product, engineering, and client teams.

 

Location:

DGS India - Bengaluru - Manyata N1 Block

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent

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