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GardaWorld

Service Delivery Manager

GardaWorld Kitchener, Ontario, Canada · CA$63K–CA$70K/yr

Security and Investigations · 10,001+ employees

Yesterday
project-manager Mid (2-5 yrs) Full-time Canada
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About the role

The Service Delivery Manager leads daily airport security operations to ensure safety, efficiency, and high-quality service standards. They are responsible for coaching frontline teams, monitoring performance KPIs, and collaborating with stakeholders to improve operational workflows.

What they look for

Leadership Operational management Communication Problem-solving Customer service Aviation security KPI monitoring Continuous improvement Team coaching Workflow optimization

Requirements

Candidates must have post-secondary education or equivalent professional experience along with 1 to 3 years of leadership or operations management experience. Strong communication, problem-solving, and leadership skills are essential for success in this fast-paced aviation environment.

Benefits

Health insurance Paid training Leadership development opportunities

Full description

About GardaWorld

The Airport Needs You | Service Delivery Manager | Region of Waterloo International Airport - YKF in Kitchener, Ontario.

Airports run on leadership, operational excellence, and exceptional customer service. At GardaWorld, we are looking for a driven and people-focused Service Delivery Manager to support airport security operations at Region of Waterloo International Airport Airport - YKF in Kitchener, Ontario.

If you thrive in fast-paced environments, enjoy leading teams, and want to build a long-term career in aviation operations, this opportunity is for you.

What GardaWorld Brings to You as a Service Delivery Manager

• Salary between $63,000 - $70,000 annually

• Full health and benefits package

• Paid training and leadership development opportunities

• Career growth within a global organization

• Exposure to airport operations, aviation, and customer service leadership

• Inclusive and collaborative work environment

What Your Days Will Look Like

• Lead daily airport operations to ensure efficiency, safety, and service excellence

• Drive operational performance and achieve productivity and quality targets

• Support and coach frontline teams in a fast-paced airport environment

• Improve workflows and operational processes to enhance customer experience

• Collaborate with airport stakeholders and internal teams

• Monitor operational KPIs and support continuous improvement initiatives

• Resolve operational issues quickly to maintain seamless operations

• Ensure compliance with operational and aviation security procedures

What We're Looking For

• Post-secondary education or equivalent professional experience

• 1 to 3 years of leadership or operations management experience

• Strong leadership, communication, and problem-solving skills

• Experience working in fast-paced operational environments

No artificial intelligence (AI) tools are used in the screening, assessment, or selection of candidates for this position.

Vacancy Status: This posting is for a position that is currently vacant within the organization.

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