Support Engineer (m/w/d) (English Speaker)

Support Engineer (m/w/d) (English Speaker)

Location: Belvaux

Employment type: Permanent position, 40 hours/week, CDI (permanent contract) Starting date: As soon as possible Home-Office Option: Flexibel

Flexible working hours: yes, with core working hours 9:00 -18:00

About our client

Our clients is an innovative, internationally oriented software company based in Luxembourg. The company develops specialized cybersecurity solutions and is an established provider of secure password and digital credential management and sharing. Its solutions are used by companies and organizations worldwide, helping them securely manage sensitive credentials and efficiently organize access within teams.

The company combines open-source technology with professional solutions for both cloud and on-premises environments.

Your responsibilities

You will be the central point of contact for customers and members of the international community, supporting them with technical questions and issues related to the software.

Your future role will combine technical support, troubleshooting, documentation, and close collaboration with product and development teams.

Your responsibilities will include:

• Handling,

assessing, and prioritizing support requests

• Providing

technical support to customers via email, phone, and video conferencing

• Analyzing

and resolving installation, configuration, performance, and usability issues

• Reproducing

issues and creating structured bug reports for the development team

• Managing

support cases throughout the entire process — from the initial request through to resolution

• Engaging

with the international community and acting as a bridge between users and the company

• Creating

and maintaining technical documentation, tutorials, how-to guides, and other support content

• Contributing

to product discussions and the prioritization of future product developments

• Identifying

and implementing improvements to support processes

• Collaborating

closely with Product Management, Engineering, and other internal teams

Your Profile

• Completed

vocational training, university degree, or comparable qualification in IT

• At

least 2 years of professional experience in technical support or a similar customer-facing role

• Experience

handling and resolving complex support cases

• Strong

knowledge of Linux system administration

• Good

knowledge of web technologies and LAMP environments

• Experience

with at least one programming language, ideally PHP

• Experience

installing and administering CMS platforms such as WordPress or Drupal on Linux servers

• Basic

knowledge or practical experience with Git, GitLab, and CI/CD

• Interest in modern technologies such as Docker,

Kubernetes, and serverless environments

• Interest

in IT security and, ideally, practical experience with OpenPGP

• Excellent

communication and problem-solving skills

• Enjoy

learning about unfamiliar technical topics and new technologies

• Structured,

solution-oriented approach to work, combined with a high level of initiative

• Experience

working in an international and culturally diverse environment

• Very

good written and spoken English; additional language skills are an advantage

Even if you do not meet every single requirement, we would still love to hear from you if you have a solid technical foundation and demonstrate strong motivation, a willingness to learn, and a strong customer-service mindset.

What you can expect

• A

key role as the company’s first full-time Support Engineer

• The

opportunity to actively shape and develop the support function from the ground up

• An

international working environment with a diverse customer and community base

• A

wide variety of technical challenges involving Linux, web technologies, server administration, and IT security

• Close

collaboration with Engineering, Product Management, and other specialist teams

• The

opportunity to contribute your own ideas and make lasting improvements to support processes

• Professional

and personal development opportunities, with the potential to progress into a Senior Support Engineer position and eventually take on a leadership role within the growing support team

About us

Welcome to artevie - we are experts in digital recruiting.

Talents and companies grow through us.

We match digital talents with the best brands globally and support their careers sustainably. We combine modern technologies and fully digital processes with traditional business ethics and core values: Integrity, honesty, reliability, personal responsibility and trust build the fundament of our success.

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