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VPZ

IT Support Engineer

VPZ City of Edinburgh, Scotland, United Kingdom · £30K/yr

Retail · 501-1,000 employees

Oct 16
support-engineer Junior (0-2 yrs) Full-time United Kingdom
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About the role

Provide first-line technical support to retail staff, troubleshoot hardware, software, network, and point-of-sale issues, and assist with retail software installation and updates. Manage IT equipment and asset records, perform basic hardware maintenance, support security practices, and develop IT skills through training.

What they look for

First-Line Technical Support Hardware Troubleshooting Software Troubleshooting Network Troubleshooting Point-of-Sale Systems Retail Software Applications IT Equipment Management Hardware Maintenance IT Asset Tracking Documentation Security Best Practices Problem Solving Communication Teamwork Attention to Detail

Requirements

Applicants should have an interest in IT or computing, relevant qualifications, strong problem-solving and attention-to-detail skills, and good communication and teamwork abilities. They must be willing to learn in a fast-paced retail environment and hold a full, clean driving licence.

Full description

About us

VPZ is the UK’s number one vape retailer. Since opening our first store in Edinburgh, we've expanded to 200 locations across the UK and we're not stopping there. We are known for setting and driving the standards within the vape industry, this is a great chance to join us as we continue to grow.

About the Role

We are looking for a motivated IT Support Engineer to join our IT team supporting retail operations. This role is ideal for someone with a strong interest in technology who wants to build practical experience while learning from experienced IT professionals.

Salary

£30k per annum

This role is based 5 days on site at our Head Office in Newbridge, Edinburgh.

Key Responsibilities

  • Provide first-line technical support for retail staff, assisting with hardware, software, and network issues.
  • Support the setup, maintenance, and troubleshooting of point-of-sale (POS) systems.
  • Assist with the installation, configuration, and updating of retail software applications.
  • Help manage IT equipment, including issuing, tracking, and recovering devices.
  • Perform basic hardware maintenance on computers and retail devices.
  • Assist with inventory tracking and documentation of IT assets and repairs.
  • Support basic network troubleshooting and maintain security best practices.
  • Participate in training and actively develop IT skills.

Requirements

  • Interest in IT/computing with relevant qualifications.
  • Strong problem solving skills and attention to detail.
  • Good communication and teamwork skills.
  • Willingness to learn and adapt in a fast-paced retail environment.
  • Full, clean driving licence.

Please ensure you apply with an up-to-date CV.

Applicants must be 18 years old or above, any subsequent job offer is subject to pre-employment screening checks.

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