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Govcio LLC

*Site Support Engineer - Senior (Denver)

Govcio LLC Denver, Pennsylvania, United States · $82K–$95K/yr

IT System Data Services · 1,001-5,000 employees

Oct 21
support-engineer Senior (5-10 yrs) Full-time United States
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About the role

The Site Support Engineer leads IT support at the site level, managing escalated tickets and critical system issues. They are also responsible for mentoring junior engineers and implementing IT best practices to ensure operational uptime.

What they look for

IT Support Network Administration Computer Systems Administration Mobile Device Support Technical Leadership Troubleshooting Service Request Fulfillment Knowledge Base Management System Optimization Communication Skills Strategic Thinking Incident Management

Requirements

Candidates must have at least 6 years of experience in IT support and possess expert-level field support and leadership skills. A high school diploma is required, along with the ability to obtain and maintain a DHS/TSA clearance.

Full description

GovCIO is currently hiring for a Site Support Engineer - Senior for our newly awarded TSA Focus contract. This positions will be located in Denver, CO and will be an onsite position.

Responsibilities

  • Leads IT support at the site level, handling escalated tickets and critical system issues
  • Mentors junior engineers and implements IT best practices
  • Ensures operational uptime and reliable IT services

Qualifications

High School with 6 - 9 years (or commensurate experience)

Required Skills and Experience

  • 6 years experience in IT support
  • Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
  • Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
  • Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives
  • Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
  • Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
  • Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks

Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance

Posted Salary Range

USD $82,000.00 - USD $95,000.00 /Yr.

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