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Tasq Staffing Solutions, Inc.

Assistant Manager - QA (Cebu) | Onsite

Tasq Staffing Solutions, Inc. City of Cebu, Cebu, Philippines

Staffing and Recruiting · 11-50 employees

8 h ago
qa Junior (0-2 yrs) Full-time Philippines
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About the role

The Assistant Manager is responsible for ensuring quality monitoring, feedback, and timely delivery of performance reports. They will also collaborate with operations teams to drive process improvements and ensure compliance with quality standards.

What they look for

Quality Monitoring Quality Assurance Team Leadership SLA Reporting Calibration Gage R&R Process Improvement Audit Compliance Operations Support Data Analysis

Requirements

Candidates must have at least 2 years of college education and 1 to 2 years of experience as a BPO Team Lead or Assistant Manager. Strong knowledge of quality assurance processes and reporting is required.

Full description

Work Setup: Onsite

Work Location: Cebu

Requirements:

  • Education: At least 2 years in college (No back subjects).
  • Work Experience: 1 to 2 years of BPO Team Lead or Assistant Manager experience.

Responsibilities:

  • Ensure quality monitoring, feedback, reporting, and other QC deliverables are completed on time.
  • Support the implementation of Quality Excellence initiatives in coordination with Operations and Migration teams.
  • Prepare accurate and timely quality and SLA performance reports.
  • Conduct calibration and Gage R&R sessions with internal teams and clients.
  • Ensure compliance with quality standards, QSD, and audit requirements.
  • Work with Operations to identify process gaps and drive continuous improvements.

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