IT Support Engineer

Overview

NSC Global is seeking an IT Support Engineer to provide dedicated on-site support within a GMP (Good Manufacturing Practice) manufacturing environment. This role is responsible for supporting manufacturing and business users by ensuring the availability and performance of workplace technology, production-supporting systems, network connectivity, and critical peripheral devices.

As many of the technologies supported are located within controlled manufacturing areas, this position requires a consistent on-site presence to provide hands-on assistance and ensure minimal disruption to production operations

Responsibilities

• Provide deskside and walk-up support for Windows desktops, laptops, mobile devices, and Microsoft 365 applications.

• Diagnose and resolve hardware, software, operating system, and user-related issues.

• Manage incidents and service requests through ServiceNow, Jira Service Management, or similar ITSM platforms.

• Perform Active Directory administration, including user onboarding, offboarding, password resets, access provisioning, and group management.

• Deliver IT support within GMP-controlled manufacturing environments while adhering to site procedures and compliance requirements.

• Troubleshoot wired and wireless network connectivity issues, including cabling, patching, endpoint connectivity, and WLAN access.

• Install, configure, maintain, and troubleshoot office and manufacturing printers.

• Support and maintain Zebra and Datamax label printers, including label printing, configuration, connectivity issues, print-quality troubleshooting, and integration with manufacturing processes.

• Support barcode scanners and other production-floor peripherals used within manufacturing operations.

• Coordinate with infrastructure, networking, application, and remote support teams to resolve escalated issues.

• Maintain accurate IT asset records and manage device deployment, replacement, and lifecycle activities.

• Document support activities and maintain compliance with operational, security, and regulatory requirements.

Qualifications

Required Experience & Skills

• Experience providing end-user computing and desktop support within enterprise environments.

• Strong knowledge of Windows operating systems, desktop hardware, and Microsoft 365.

• Experience administering Active Directory user accounts and permissions.

• Familiarity with ServiceNow, Jira Service Management, or similar ticketing systems.

• Understanding of LAN, WAN, and wireless networking concepts.

• Experience supporting printers, Zebra label printers, Datamax printers, barcode scanners, and related manufacturing peripherals.

• Knowledge of IT asset management and hardware lifecycle processes.

• Strong troubleshooting, customer service, and communication skills.

• Ability to work independently while effectively managing multiple priorities.

Preferred Qualifications

• Experience supporting pharmaceutical, biotechnology, medical device, manufacturing, or other highly regulated environments.

• Understanding of GMP regulations and controlled area working practices.

• ITIL, CompTIA, Microsoft, or similar industry certifications.

• Degree or diploma in Information Technology or a related field.