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Network & IT Infrastructure Engineer/ Desktop Support Engineer

Insight Advisors Private Limited Pune City Subdistrict, Maharashtra, India

Aug 31
support-engineer Mid (2-5 yrs) Full-time India
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About the role

The role involves managing and maintaining network infrastructure, including firewall configurations, DNS, and DHCP. Additionally, the engineer will provide desktop support, handle hardware issues, and manage Office 365 administration for end-users.

What they look for

Network infrastructure Desktop support Office 365 administration TCP/IP DNS DHCP Firewall configuration Load balancing Windows OS Hardware troubleshooting Peripheral support IT asset management User onboarding Problem-solving Communication skills

Requirements

Candidates must have a bachelor's degree in IT or Computer Science and at least 3 years of relevant experience. Proficiency in Windows OS, network troubleshooting, and Office 365 configuration is required.

Full description

Designation: Network & IT Infrastructure Engineer/ Desktop Support Engineer

Domain: IT

Qualification: Bachelor’s degree in IT, Computer Science, or related field

Years of Experience: Minimum 3 Years

Location: NIBM Road, Kondhwa, Pune

Role Overview:

We are looking for a proactive and technically skilled IT professional with 2–3 years of experience in network infrastructure, desktop support, and Office 365 administration. The ideal candidate should be capable of independently managing IT support activities for a small to mid-sized organization, including network troubleshooting, system support, hardware handling, and end-user issue resolution.

Key Responsibilities:

  • Manage

and maintain basic network infrastructure operations.

  • Configure

and troubleshoot IP addressing, DNS, DHCP, and network connectivity issues.

  • Support

firewall configurations and basic network security practices.

  • Understand

and assist in load balancing setup and troubleshooting.

  • Provide

desktop and laptop support for Windows-based systems.

  • Troubleshoot

hardware, software, I/O devices, printers, and peripheral-related issues.

  • Handle

day-to-day IT support activities for office users.

  • Install,

configure, and troubleshoot Office 365 applications and user-related issues.

  • Manage

basic Office 365 administration, including Outlook setup, Teams, OneDrive, and user support.

  • Support

user onboarding/offboarding activities and system setup.

  • Coordinate

with vendors and internal teams for IT infrastructure requirements.

  • Maintain

IT asset inventory and documentation.

Required Skills:

  • 2–3

years of hands-on experience in IT infrastructure and desktop support.

  • Good

understanding of:

  • TCP/IP

networking

  • DNS

& DHCP

  • IP

assignment and sub netting basics

  • Firewall

fundamentals

  • Load

balancing concepts

  • Experience

with Office 365 setup, configuration, and troubleshooting.

  • Strong

knowledge of Windows OS, desktop/laptop hardware, and peripherals.

  • Familiarity

with small office IT infrastructure management.

  • Good

troubleshooting and communication skills.

Desired Candidate Profile:

  • Ability

to independently manage IT support operations for a small organization.

  • Strong

problem-solving and troubleshooting mindset.

  • Good

communication and user-handling skills.

  • Team player with willingness to learn and adapt.

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