Salesforce Data Cloud and Agentforce Developer

Position: Salesforce Data Cloud and Agentforce Developer

Location: Chennai - Onsite/Hybrid/Remote

Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)

Engagement Type: Full Time

Responsibilities include but are not limited to:

• Develop enterprise-grade solutions on the Salesforce platform.

• Build advanced solutions using:

• Apex (Batch, Queueable, Future, Schedulable)

• Lightning Web Components (LWC)

• Visualforce (where applicable)

• Design complex data models, role hierarchies, sharing rules, and security architecture.

• Develop dynamic UI solutions using LWC with advanced JavaScript (ES6+).

• Design and implement AI-driven solutions using:

• Salesforce Einstein (Prediction Builder, Discovery, Next Best Action)

• Einstein GPT

• Salesforce Data Cloud

• Integrate external AI/ML services (OpenAI, AWS SageMaker, Azure ML) via REST APIs.

• Build prompt-driven workflows using generative AI within Salesforce Flows.

• Develop AI-powered automation for lead scoring, case classification, forecasting, and recommendations.

• Implement real-time AI inference via Platform Events and asynchronous processing.

• Work with structured and unstructured datasets for AI model training and insights.

• Apply Responsible AI principles, data governance, and compliance standards.

• Design Sales/Service Cloud solutions by working closely with application owners, business analysts, solution architects and product owners to build technology solutions to meet business needs.

• Build custom solutions connecting Salesforce (Sales/Service Cloud) with Dispatch's field service platform or salesforce field service platform using Dispatch.me.

• Support, maintain and improve the working of existing Sales/Service cloud applications for optimal functionality.

• Build prompt-driven workflows using generative AI within Salesforce Flows.

• Develop AI-powered automation for lead scoring, case classification, forecasting, and recommendations.

• Implement real-time AI inference via Platform Events and asynchronous processing.

• Work with structured and unstructured datasets for AI model training and insights.

• Apply Responsible AI principles, data governance, and compliance standards.

• Write high-coverage, bulkified unit tests and enforce code quality standards.

• Conduct comprehensive testing of Salesforce Sales & Service cloud solutions to ensure proper functionality, usability, and adherence to best practices and industry standards. 

• Work with CI/CD pipelines using Azure DevOps, Copado.

• Conduct code reviews and enforce secure coding best practices.

• Stay up to date with the latest trends and advancements in contact center technologies, related tools to identify opportunities for improvement and innovation. 

We're Excited if this is You!

• Experience and Qualifications of the Role:

• 5+ years of IT experience, including dedicated Salesforce development across Sales Cloud, Service Cloud, and Experience Cloud platforms with strong Salesforce development and solution design skills.

• Apex classes, Controllers and Triggers

• Lightning Web Components (LWC)

• Visualforce

• SOQL & SOSL

• Experiencing configuring and customizing Workflows, Process Builder, Flow Validation rules and approval processes.

• Extensive experience with customization on the Salesforce Lightning platform using declarative platform tools and platform events.

• Integration: Experience with API-based integrations, middleware, or custom connectors. 

• Experience Working with Salesforce data model, security model, and sharing rules.

• Experience building custom dashboards and reports.

• 3+ years’ Designing and implementing AI-driven solutions using:

• Salesforce Einstein (Prediction Builder, Discovery, Next Best Action)

• Einstein GPT

• Salesforce Data Cloud

• Ability to support multiple concurrent projects, both simple and extremely complex; prioritize activities and provide deliverables as planned. 

• Experience with Dispatch.me, invoicing, or field services is a plus.

Education:

• Bachelor’s degree in computer science, information technology, or equivalent experience.

Certificates, Licenses, Registrations:

• Salesforce Platform Developer II

• AI Specialist certification

• Data Cloud Consultant

• Salesforce Certified Platform App Builder (nice to have)

• Salesforce Admin certification