JobCubby JobCubby
Sign up
Cayuse Holdings

ServiceNow Lead, Business Analyst

Cayuse Holdings United States · $146K–$166K/yr

IT Services and IT Consulting · 501-1,000 employees

3 d ago
Remote business-analyst Principal (10+ yrs) Other United States
Create a free account to apply — email only, no card. You can also save this posting or score it against your profile with AI.

Applying here? Try the free cover letter tool — paste this posting and your résumé, no account needed.

About the role

Lead the functional side of ServiceNow engagements by managing process design, backlog prioritization, and fit-gap analysis. Guide development teams while utilizing generative and agentic AI to accelerate requirements, configuration, and validation tasks.

What they look for

ServiceNow Business Analysis ITSM HRSD Generative AI Agentic AI Agile Scrum Backlog Management Process Design Stakeholder Management Jira ServiceNow Agile Development Requirement Gathering System Administration

Requirements

Requires over 8 years of IT business analysis experience with at least 5 years specifically in ServiceNow ITSM or HRSD. Candidates must hold ServiceNow CSA and CIS certifications and possess hands-on experience with AI-driven delivery.

Full description

Overview

Job Title: Sr. Business Analyst, Functional Lead (ServiceNow)

Location: Remote

Job Type: Independent Contract Start Date: ASAP

Pay Rate: $70-80/hr

Job Summary

Lead the functional side of the ServiceNow engagement. Own process design, out-of-the-box (OOB) fit analysis, and backlog prioritisation with the client’s Product Owner, while using generative and agentic AI to speed up delivery.

Responsibilities

Key Responsibilities

  • Lead process design and fit-gap analysis, favouring out-of-the-box capabilities over customisation.
  • Work with Product Owner to define, refine, and prioritise the backlog.
  • Manage the incident (INC) and request item (RITM) backlog.
  • Own Agile artifacts (user stories, acceptance criteria, sprint plans) and run scrum ceremonies.
  • Guide the development team on requirements, configuration choices, and testing.
  • Apply generative and agentic AI to requirements, story writing, configuration, and validation.
  • Communicate clearly with client stakeholders, including those new to ServiceNow.

Qualifications

Required Skills

  • 8+ years in IT business analysis, including 5+ years on ServiceNow ITSM or HRSD
  • 1+ year of hands-on experience developing or delivering with AI (generative or agentic)
  • Strong grasp of ITSM processes (incident, request, major incident, change) and OOB platform capabilities
  • Experience with Agile and Scrum, and with backlog management in tools such as Jira or ServiceNow Agile Development
  • Strong communication and stakeholder management; works well as a functional lead

Certifications

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist (CIS) in ITSM or HRSD

Similar roles