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StarHub Ltd

Delivery Manager, FRCS

StarHub Ltd Petaling Jaya, Selangor, Malaysia

Telecommunications · 1,001-5,000 employees

Oct 08
project-manager Senior (5-10 yrs) Full-time Malaysia
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About the role

Manage and prioritize the FRCS backlog, coordinate delivery across Finance, Technology, and vendor teams, and facilitate Agile ceremonies while maintaining transparent reporting. Support stable finance system operations across legacy and migrated platforms, ensuring compliance, audit readiness, and continuous improvement.

What they look for

Delivery Management Agile Practices Backlog Management Sprint Planning Stakeholder Communication Cross-Functional Coordination Finance Systems ERP Workflows Risk Management Dependency Management Compliance Audit Readiness Internal Controls Change Management Release Planning Continuous Improvement

Requirements

Requires 5–10 years of experience in delivery management, Agile practices, or system implementation, with a record of coordinating cross-functional teams in enterprise environments. Candidates should understand finance systems, ERP workflows, or FRCS processes and have experience managing backlogs, resolving delivery impediments, and supporting legacy and cloud-based finance platforms.

Full description

Role Mission

Enable effective delivery, backlog management, and smooth daily operations across FRCS platforms by bridging Finance and Technology teams to drive quality, compliance, and continuous improvement for both legacy and migrated systems.

Accountabilities

  • Manage and prioritise the FRCS product backlog to ensure delivery of high-value outcomes.
  • Coordinate cross-functional delivery across Finance, Technology, and vendor teams.
  • Ensure operational stability and smooth day-to-day system support.
  • Drive continuous improvement, quality, and governance across FRCS initiatives.
  • Facilitate Agile ceremonies and maintain delivery transparency and team alignment.

Responsibilities

  • Collaborate with Product Owners and Functional Leads to refine and prioritise backlog items.
  • Break down epics and features into actionable user stories with clear acceptance criteria.
  • Facilitate sprint planning, stand-ups, reviews, and retrospectives.
  • Identify and remove delivery blockers, risks, and dependencies across teams.
  • Coordinate delivery across legacy finance systems and newly migrated platforms.
  • Maintain transparent delivery reporting, timelines, and stakeholder communication.
  • Ensure adherence to compliance, audit requirements, and internal control policies.
  • Partner with Finance to ensure solutions meet functional needs and reporting accuracy.
  • Drive continuous improvement through retrospectives, process refinement, and feedback loops.
  • Support change management, release planning, and readiness activities.
  • Track delivery metrics such as velocity, cycle time, and burn-down to guide planning.

Areas of Impact

  • Delivery predictability and quality across FRCS initiatives.
  • Stability and efficiency of finance system operations.
  • Cross-functional collaboration across Finance, FRCS, and Technology.
  • Compliance, audit-readiness, and internal controls within delivery processes.
  • Continuous improvement in delivery workflows and team performance.

Ideal Track Record

  • 5–10 years of experience in delivery management, Agile practices, or system implementation.
  • Proven experience coordinating cross-functional teams in enterprise environments.
  • Strong understanding of finance systems, ERP workflows, or FRCS processes.
  • Demonstrated ability to manage backlog, drive sprints, and resolve delivery impediments.
  • Experience supporting both legacy and cloud-based finance platforms.

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