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PerkinElmer

Customer Support Engineer

PerkinElmer Bangkok, Thailand

Biotechnology Research · 5,001-10,000 employees

Sep 17
support-engineer Senior (5-10 yrs) Full-time Thailand
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About the role

The Customer Support Engineer is responsible for the onsite installation, maintenance, and repair of analytical instruments. They also provide technical training, manage inventory, and support sales teams in meeting service contract and consumable targets.

What they look for

Analytical instruments Maintenance Repair Installation Troubleshooting Preventative maintenance Machine commissioning Technical training Customer service Inventory management Sales support Reporting Electrical engineering Electronic engineering Problem-solving Communication

Requirements

Candidates must hold a bachelor's degree in Electrical or Electronic Engineering and possess at least 5 years of experience in instrument maintenance. Strong interpersonal skills, a valid driver's license, and the ability to travel are required.

Full description

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Customer Support Engineer Location(s)

Bangkok

Job Description

PerkinElmer is looking for a motivated, experienced service engineer to accelerate our growth. This position is responsible for providing onsite maintenance, repair and installation of analytical instruments including support on selling of consumables and service contract.

  • Perform machine installation setup, training, and machine commissioning on new machine.
  • Provide after sales service supports to our customers which include maintenance, troubleshooting and repair.
  • Responsible for scheduling and performing preventative maintenance.
  • Coordinate with the customer care to prepare quotation, manage inventory and ensure timely delivery to enhance customer satisfaction.
  • Responsible to prepare and submit progress service & maintenance report.
  • Ensure all service is completed within standard procedure.
  • To support After Market team in delivering sales contract and consumable target.
  • To trained junior employees and provide support when necessary.
  • To perform other ad-hoc duties assigned from time to time.

Academic Qualifications:

  • Candidate must possess at least a bachelor’s degree in engineering (Electrical/Electronic) or equivalent.

Work Experience & Requirement:

  • At least 5 year(s) of working experience in repair, maintenance, and installation of analytical instruments.
  • Good interpersonal & communication skills.
  • Have own transport and willing to travel domestic and overseas.
  • Self-motivated, pro-active, analytical mind set and good problem-solving skill.
  • Able to negotiate and commitment in meeting customer requirement schedules.
  • Computer literate, knowledge in MS Office - Excel, Word, PowerPoint.

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