Internal IT Support Engineer

Internal IT Support Engineer

Department: Internal IT

Employment Type: Permanent - Full Time

Location: Wanstor London

Description

As part of Wanstor’s Internal IT team, you'll be based at our London Bridge office and act as the first point of contact for all technology-related support queries from our employees.

You’ll be responsible for ensuring internal IT requests are handled efficiently and with excellent customer service, maintaining smooth operations across our systems and devices. This is a hands-on role where you’ll troubleshoot, support, and contribute to the continual improvement of internal IT services.

Beyond day-to-day support, this role offers exposure to a wide range of enterprise tools and the opportunity to get involved in project work, including patching, threat mitigation, and system upgrades — a great step for anyone looking to deepen their technical skills in a real-world environment.

Key Responsibilities

• Act as the first point of contact for all internal IT queries, incidents and service requests from colleagues across the business.

• Log, prioritise and resolve tickets in line with agreed SLAs, escalating to senior team members or external providers where appropriate.

• Provide hands-on support for end-user devices (primarily Windows laptops and desktops), including setup, troubleshooting and coordination of repairs or replacements.

• Support users with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and other core business applications, ensuring they can work effectively day to day.

• Carry out routine checks and maintenance tasks on internal systems and devices to help maintain reliability, performance and security.

• Assist with patching, software updates and basic threat mitigation activities under the guidance of senior team members.

• Contribute to internal IT projects such as system upgrades, hardware refreshes and onboarding/offboarding activities.

• Maintain accurate records, documentation and knowledge base articles to support consistent and efficient IT support.

• Work closely with colleagues across different teams, providing clear updates and setting expectations on progress and next steps.

• Champion a positive, customer-focused culture within Internal IT, continually looking for ways to improve the employee experience.

Skills, Knowledge and Expertise

• Experience in an IT support role (1st or 2nd line) or strong technical aptitude with a clear eagerness to develop.

• Good understanding of Windows 10/11, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and desktop/laptop hardware.

• Familiarity with common IT support tools and concepts such as Active Directory user administration, basic networking (TCP/IP, DNS, DHCP, VPN, Wi‑Fi) and remote support tools.

• Methodical and organised approach to troubleshooting, ticket management and documentation.

• Proactive mindset – takes initiative, follows issues through to resolution and looks for opportunities to improve how things are done.

• Excellent communication skills, with the ability to explain technical issues in plain language to users at different levels of technical confidence.

• Genuine interest in IT security, automation and continual improvement of internal IT services.

• Calm, professional and customer-focused under pressure, with a strong commitment to delivering a positive employee experience.

What You'll Love

🌴 Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.

📚 Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.

🤝 Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.

🎉 Team Spirit: Join a friendly team and engage in various social events organised throughout the year.