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Global Hardware Support Engineer - Processing Equipment

ecobv Cinisello Balsamo, Lombardy, Italy

Oct 21
support-engineer Mid (2-5 yrs) Full-time Italy
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About the role

Provide global technical assistance, on-site support, and training for processing equipment. Manage technical documentation, system diagnostics, and collaborate with R&D on new product validation.

What they look for

Technical support Technical training Electromechanical engineering Troubleshooting System installation Beta-testing Technical documentation Remote diagnostics Customer service Reporting Product portfolio management Communication skills IT skills

Requirements

Requires a bachelor or master degree in electromechanical engineering and fluent English skills. Candidates must be willing to travel 50% to 60% of the time.

Full description

Job Title: Global Hardware Support Engineer Location: Warsaw, Poland / Barcelona, Spain / Milano, Italy / Hungary, Budapest / United Kingdom

As a Global Support Engineer, you will responsible for the product portfolio of processing equipment.

Key Responsibilities:

  • Providing worldwide technical assistance through technical notes & documentation, via phone/email, and when necessary on-site at the customer as a product specialist.
  • Delivering technical training globally: both for customer service technicians and through “train-the-trainer” programs for system-related introductions, improvements, new features, and software.
  • Supporting beta-testing through testing, installation, basic training, and continuous support.
  • Reporting customer issues, recommendations, and other process-related problems.
  • Diagnosing, resolving, and repairing system issues remotely to support local technicians.
  • Preparing monthly reports for meetings, covering issues related to the product portfolio.
  • Creating and maintaining up‑to‑date technical documentation.
  • Validation of new processing concepts in cooperation with application and R&D consumables team in ECO3 HQ.

Qualifications and Skills:

  • Fluent English speaking and writing skills,
  • Training skills,
  • IT skills,
  • Electromechanical engineering bachelor or master degree,
  • Willing to travel 50% to 60 % of working time.

If you're excited about the opportunity to join our Team and contribute to our mission, please submit your resume detailing your qualifications and experience. We can't wait to welcome you!

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