Product Support Engineer

Job Description

 What are we offering you?

• Paid Birthday Leave

• Rewards & Recognition Program

• Discounted health insurance with Medibank

• Novated Leasing Options

• Lifestyle discounts with Woolworths, Coles, Avis, Quest, Accor Hotels etc

• Access to our Employee Assistance Program

 

Who will you be working with?

Wabtec Digital Mine is setting a new global industry benchmark through the delivery of innovative and reliable technology solutions to the mining industry. We help miners improve efficiency and productivity while enabling safer mining practices, through a combination of advanced software, models, analytics and solutions such as Collision Avoidance System (CAS), Underground MWD & comms, Software and Analytics.  

 

Join our Program & Services team at Wabtec Digital Mine, a rapidly growing services function in a Mining Technology business dedicated to delivering world class services to our clients.

 

Product Support Engineers (PSE) are a critical interface to customers of the Digital Mine business – they are essential to customers achieving the safety and productivity outcomes needed.   

 

You will work closely with the Product Management and Engineering teams, advocating for the customer in prioritization discussions. You will be an early adopter of new technology, with your feedback helping to shape ongoing development improvements.

 

Where is the position located?

This is a full-time role based in on the North-side of Brisbane, commencing in Eagle Farm.

 

What will your typical day look like?

• Configure the system as appropriate to operate according to agreed customer requirements

• Perform testing / verification of system operation and performance for configured systems

• Work with services team to ensure successful deployment of new systems

• Work with customers to deliver ongoing configuration changes to the system, ensuring adherence with customer change management requirements

• Support firmware, software and configuration updates to ensure the system operates as required

• Perform services as defined by Service Level Agreements or as part of project execution, remotely, in the office or on site as required

• Own and provide technical support for our customers and partners to ensure customer satisfaction and successful outcomes

• Engage with Product Managers to advocate for the customer in terms of quality, functionality and prioritization

 

What do we want to know about you?

• Industry experience in a mining environment or with mobile fleet equipment

• Experience with the use of helpdesk / ticketing applications

• Project management / coordination experience

• (Advantageous, however not essential) Tertiary degree in Engineering (Control Systems, Electronic, Mechatronic, Computer, or similar), or equivalent experience

• Experience with Linux administration, Microsoft Server, IIS and SQL Server
• Coding exposure to C, C++, Python, Java, HTML or similar

• Sound knowledge of current network and communications technology

• Ability to read and interpret electrical wiring diagrams

• Ability to diagnose, troubleshoot, problem solve and manage resolution to technical system issues

• Able to manage and prioritise simultaneous demands in accordance with agreed key performance objectives

• Excellent oral and written communication skills, with a high level of attention to detail

• Customer service focused, with a strong work ethic and ability to work unsupervised

• Good interpersonal and teamwork skills and ability to develop effective customer relationships

• Commitment to working safely and ensuring compliance with relevant policies, procedures and legislation

 

Other Requirements:

• Flexible work hours to accommodate varying time zones

• Occasional travel (including international regions)

• A current driver’s license; for customer site visits

• On call availability (if required)

 

We thank all applicants for their interest; each application will receive a response. 

We do not accept unsolicited contact from recruitment agencies.  

 

Successful candidates will be required to complete background and criminal history check. 

Additional Information

What could you accomplish in a place that puts People First?

At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.

 

Who are we?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.

Culture powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

Need accommodation? Just let us know - we’ve got you.

• Worker Sub Type: Regular
• Job Family: Software/Hardware Services