Business Operations Specialist (Data Analyst) - WFH

Key Responsibilities:

• Administer, maintain, configure and optimise operational systems, platforms and business applications, ensuring reliability, compliance and alignment to business requirements.

• Develop, maintain and enhance reporting, dashboards, analytics and performance measures, ensuring data quality, integrity and consistency across operational systems and business records.

• Design, develop, implement and maintain automation solutions, digital workflows, forms and system enhancements that improve operational efficiency, data quality and user experience.

• Manage user access, system permissions, security profiles, onboarding and offboarding activities across approved operational systems and platforms.

• Undertake operational administration activities, including the maintenance of system records, document repositories, templates, workflow content, automation assets, registers, reference data and business support materials.

• Partner with operational and business stakeholders to capture requirements, identify improvement opportunities and deliver system, reporting, automation and process improvement initiatives.

• Configure, test, deploy and support new functionality, process improvements and operational initiatives, including quality assurance and user acceptance testing activities.

• Develop and maintain process documentation, work instructions, quick reference guides, training materials and knowledge assets to support consistent delivery and user adoption.

• Support mobilisation, transformation, system enhancement and continuous improvement initiatives through analysis, reporting, configuration, testing, training and implementation activities.

• Collaborate with operational teams, subject matter experts, compliance and leadership stakeholders to standardise ways of working, embed best practice and improve operational performance.

• Maintain governance artefacts, system documentation and supporting business records to ensure information remains accurate, accessible, current and appropriately controlled.

• Escalate system issues, data quality concerns, access risks, process gaps and operational impacts to the PMO Program Manager as required.

Experience Required:

• Experience in systems administration, reporting and analytics, business systems support, operational administration or process improvement roles.

• Experience developing, maintaining and supporting reports, dashboards, data visualisations and performance reporting solutions to support operational and business decision-making.

• Experience administering and supporting business applications, workflow systems, digital platforms and operational systems, including user access management, security roles, onboarding and offboarding activities.

• Experience designing, developing or maintaining automations, digital workflows, Power Apps, Power Automate solutions, forms and business process improvement initiatives.

• Experience gathering requirements from stakeholders and translating business needs into practical system, reporting, automation and process solutions.

• Experience developing and maintaining process documentation, work instructions, quick reference guides, training materials and knowledge assets.

• Experience maintaining data quality, system records, document repositories, registers, reference data and controlled business information.

• Experience using Microsoft Office applications, including Excel, Power BI, SharePoint, Visio, Copilot and other business productivity tools.

• Experience with workflow, CRM, ERP, field management and low-code platforms (e.g. Sitetracker, Salesforce, Power Platform, Maximo, Appian, ConSol or similar systems), including Salesforce Flows, Apex development or system integrations, would be highly regarded.

• Experience supporting operational change, system rollouts, AI-enabled solutions, business transformation initiatives and continuous improvement programs would be highly regarded.

• Experience in telecommunications, infrastructure, utilities, construction, property or service delivery environments would be highly regarded.