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Birlasoft Limited

L2 Application Support Engineer

Birlasoft Limited Vega, Sweden

IT Services and IT Consulting · 10,001+ employees

Oct 08
support-engineer Mid (2-5 yrs) Full-time Sweden
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About the role

The L2 Support Engineer will provide application and infrastructure support, including managing UAT environments and CI/CD pipelines. They are responsible for troubleshooting complex issues, monitoring system health, and collaborating with cross-functional teams to ensure service improvements.

What they look for

Application Support Infrastructure Support CI/CD Pipelines Deployment Automation Bitbucket Version Control SQL Oracle Database Linux Windows Troubleshooting Monitoring Tools Root Cause Analysis Incident Management Change Management Environment Setup

Requirements

Candidates must have strong experience in CI/CD pipelines, deployment automation, and version control using Bitbucket. Proficiency in SQL, Oracle Database, and managing both Linux and Windows infrastructure environments is required.

Full description

Area(s) of responsibility

We are seeking an experienced L2 Support Engineer to provide application and infrastructure support for project-related initiatives. The ideal candidate should possess strong technical expertise across application deployment, environment setup, middleware, databases, infrastructure, and monitoring tools, with the ability to troubleshoot and resolve issues in complex enterprise environments.

Key Responsibilities Provide Level-2 (L2) application support for project and production-related activities. •Set up, maintain, and troubleshoot UAT (User Acceptance Testing) environments. •Support and manage CI/CD pipelines to ensure smooth application deployments. •Configure, deploy, and maintain enterprise applications across different environments. •Investigate and resolve application, infrastructure, and database-related issues. •Monitor application performance and system health using enterprise monitoring tools. •Collaborate with development, infrastructure, and business teams for issue resolution and project delivery.

Perform root cause analysis (RCA) and provide recommendations for service improvements. •Ensure adherence to operational and support processes, including incident and change management. Required Skills & Experience Application & DevOps •Strong experience in CI/CD pipelines and deployment automation. •Hands-on experience with Bitbucket and version control practices. •Experience in application installation, configuration, and environment setup.

Database •Good knowledge of SQL and Oracle Database. •Experience in writing queries, troubleshooting database issues, and supporting application data requirements. Infrastructure •Good understanding of infrastructure components, server management, and application hosting environments. •Experience working in both Linux and Windows

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