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DeepSource Technologies

L2 Support Engineer (Saudi National) - Riyadh,KSA

DeepSource Technologies Riyadh, Riyadh Region, Saudi Arabia

IT Services and IT Consulting · 51-200 employees

13 h ago
support-engineer Mid (2-5 yrs) Full-time Saudi Arabia
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About the role

The L2 Support Engineer will provide advanced technical support for Linux and Windows environments while managing incidents through ticketing systems. They are responsible for monitoring system performance, troubleshooting connectivity issues, and collaborating with vendors and clients to ensure SLA adherence.

What they look for

Linux Administration Windows Administration System Monitoring Performance Analysis Network Troubleshooting ITSM Tools Ticketing Systems Incident Resolution Technical Support Client Communication Application Support Connectivity Troubleshooting

Requirements

Candidates must have strong experience in Linux and Windows administration along with solid networking and performance analysis skills. Proficiency in English and strong client-facing communication skills are required, and the role is exclusively for Saudi Nationals.

Full description

Role Overview We are seeking an experienced L2 Support Engineer to provide advanced technical support, incident resolution, and operational stability across Linux, Windows, and network environments.

Key Responsibilities

  • Provide second-level support for Linux and Windows platforms
  • Perform advanced system and application monitoring & analysis
  • Troubleshoot OS, application, and connectivity issues
  • Manage incidents through ticketing tools and ensure SLA adherence
  • Support on-site technical interventions when required
  • Collaborate with higher support tiers and vendors
  • Communicate directly with clients for issue handling and updates
  • Contribute to operational improvements and preventive actions
  • Strong Linux / Windows administration experience
  • Solid understanding of monitoring and performance analysis
  • Good networking troubleshooting capabilities
  • Experience with ticketing / ITSM tools
  • Strong English fluency
  • Strong communication & client-facing skills
  • Saudi National

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