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Softtek

App Support Engineer Web-based Pr

Softtek Bengaluru, Karnataka, India

IT Services and IT Consulting · 10,001+ employees

22 h ago
support-engineer Mid (2-5 yrs) Full-time India
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About the role

Provide application support for Java, Unix, and Windows environments by analyzing logs and troubleshooting software incidents. Collaborate with cross-functional teams to resolve issues and maintain clear documentation for stakeholders.

What they look for

Java Unix Shell Scripting Windows Application Support Log Analysis Software Troubleshooting Root Cause Analysis Technical Documentation Incident Management AWS Communication Teamwork

Requirements

Requires proficiency in Java and Unix/Shell scripting with experience in Windows-based application support. Candidates must possess strong English communication skills and the ability to work in a rotating weekend shift schedule.

Full description

Profile Description

Requirements:

Must Haves

· Java

· Unix/Shell scripting development

· Windows based application support activities

· Read logs

· Troubleshoot software issues

· Provide solutions

· Work with a team

· Able to cover weekend on rotation.

· Able to have a good conversation in English and able to write a good email and/or document.

Nice to have

· AWS knowledge

Responsibilities:

· Provide application support for systems running on Java, Unix/Linux, and Windows environments.

· Read and analyze application and system logs to identify issues and anomalies.

· Troubleshoot software incidents and perform root cause analysis.

· Provide timely and effective solutions to application-related issues.

· Collaborate with cross-functional teams to resolve incidents and improve system performance.

· Communicate with customers and stakeholders via email and phone to address technical issues.

· Document incidents, solutions, and technical procedures clearly.

· Participate in shift-based support, including rotation schedules and occasional weekend coverage.

· Support a customer-oriented service approach, ensuring clear and effective communication.

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