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Lyceum

Infrastructure Support Engineer

Lyceum Berlin, Germany

IT Services and IT Consulting · 11-50 employees

Oct 05
Remote support-engineer Mid (2-5 yrs) Full-time Germany
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About the role

You will serve as the primary technical contact for customers, investigating and resolving infrastructure issues related to VMs and GPUs. This involves analyzing logs, coordinating with data center partners, and maintaining clear communication with customers until issues are resolved.

What they look for

Linux SSH Networking Virtual Machines GPU CUDA Troubleshooting Technical Support SRE Sysadmin Log Analysis Customer Communication

Requirements

The role requires strong Linux skills, experience in technical support or sysadmin roles, and a solid understanding of virtual machines and GPU setups. Candidates must demonstrate structured troubleshooting abilities and possess clear written English communication skills.

Full description

The Role

As Infrastructure Support Engineer, you are the first technical point of contact for our customers when something goes wrong with their VMs or GPUs. You dig into logs, find the root cause, fix what you can, and keep customers in the loop until the issue is solved.

This is a hands-on execution role – perfect if you love solving real infrastructure problems and want to grow with a fast-moving AI cloud.

What You'll Do

  • Receive and respond to customer issues with VM and GPU infrastructure, mainly via chat
  • Investigate problems such as a machine going down by checking logs and identifying the cause
  • Fix issues directly where you can
  • Coordinate with our data centre partners and internal teams when needed
  • Keep customers updated until their issue is resolved
  • Provide technical coverage during European business hours

What We're Looking For

  • Experience in technical support, SRE or sysadmin roles
  • Strong Linux skills: logs, SSH, basic networking
  • Understanding of VMs and basic GPU setup (drivers, CUDA)
  • Structured troubleshooting: you find root causes, not just symptoms
  • High sense of urgency, don't keep customers waiting
  • Clear written English for customer chat, German is a plus
  • Reliable availability during European business hours
  • You prefer hands-on execution over managing others

Bonus Points

  • Experience at a networking, hosting or cloud company
  • Hands-on exposure to GPU or HPC environments
  • Previous experience in fast-moving startup environments, ability to adjust quickly and take ownership

Why us?

  • Outstanding team: Work with some of the best engineers in the world, coming from hedge funds, big tech, AI startups and top universities
  • Once in a lifetime opportunity: Early-stage company in the fastest-growing market in the world
  • Ownership: Shape how European AI companies access GPU compute
  • European mission: Build sovereign, GDPR-compliant AI infrastructure for the next generation of deep-tech

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