Payments Rails Product Delivery Executive Director

Drive payments platforms modernization and expansion through high-impact, enterprise-wide transformation. You will lead strategic programs that deliver new products, operating models, and governance practices that enable AI-ready solutions. You will partner closely with product and technology teams and senior stakeholders to turn strategy into measurable execution. This role offers broad visibility, complex problem-solving, and the opportunity to influence the future of payments platforms.

As a Product Delivery Manager in Payments Rails, you will lead key business and technology transformation programs that modernize platforms and product solutions. You will manage large, cross-functional initiatives from initiation through implementation, including planning, requirements, delivery governance, and go-live readiness. You will partner with product and technology teams and stakeholder groups across business and corporate functions to drive outcomes aligned to the data roadmap. You will define success measures, manage risks and dependencies, and provide clear executive-level reporting on progress and results.

You will operate in a highly collaborative, matrixed environment where influence, structured execution, and clear communication are essential. You will build alignment across diverse stakeholders, translate strategic priorities into executable plans, and ensure delivery teams remain focused on timelines, scope, and quality. You will also coach team members and strengthen program execution practices to improve delivery predictability and stakeholder experience.

Job responsibilities

• Directs principal activities across the end-to-end product delivery journey including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies and functional coordination
• Owns the change management framework across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Maintains a high level of visibility over product timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Coaches and mentors the product delivery team on best practices through collaborative discussions on resource management, dependency management, and deployment techniques to improve efficiencies
• Build business cases for strategic programs and support funding requests aligned to the roadmap
• Communicate roadmap priorities, trade-offs, and delivery status to key stakeholders and senior leaders
• Establish governance forums to drive decisions, maintain alignment, and ensure effective stakeholder engagement
• Coordinate cross-functional delivery teams and drive accountability for agreed outcomes and timelines
• Identify risks, issues, dependencies, and roadblocks early and escalate when needed with clear options and impacts
• Define program success measures and metrics aligned to organizational goals and report progress through actionable insights

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Bachelor’s degree (or equivalent experience) in Business, Finance, Economics, Mathematics, Engineering, Data Science, or a related field
• Extensive experience leading operational management and change readiness
• Experience in enterprise-wide release and deployment processes and strategies
• Advanced knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to manage tight delivery timelines while maintaining strong control of scope, risks, and dependencies
• Demonstrated ability to influence stakeholders at multiple levels, including senior leadership
• Strong written and verbal communication skills, including the ability to explain complex topics clearly and succinctly
• Proficiency with Microsoft Excel, Microsoft PowerPoint and AI Tooling

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field
• Experience in data, analytics, and/or digital product delivery within large-scale organizations
• Exposure to modern data platforms and/or data architecture concepts
• Master of Business Administration (MBA) or other relevant advanced degree
• Experience facilitating structured workshops to drive alignment, decisions, and outcomes

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.